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Customer Service Manager

Location:
Bossier City, LA, 71112
Posted:
September 30, 2010

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Resume:

Ted L. Scott

*** ******** ( Bossier City, LA **112

Evening: 318-***-**** ( Cell: 318-***-**** ( E-mail:

abkkj7@r.postjobfree.com

SUMMARY: I am a Business Professional with more than 15 years of Business,

Management, Marketing Education, and Motivational Speaking experience that

will add value to the your position.

PROFESSIONAL EXPERIENCE:

AMBLING PROPERTY MANAGAMENT INC.-Shreveport, Louisiana-10/09-09/27

PROPERTY MANAGER

. Manage property for Southern University Student Housing (Jaguar

Courtyard)

. Achieved 100% occupancy

. Provide operational support to a staff of 3 community associates

and 1 maintenance supervisor in the area of marketing,

production management, quality control, policy development, risk

management, staffing, and customer service and leasing.

SOUTHERN UNIVERSITY- Shreveport, Louisiana- 06/00- 10/09

CONTINUING EDUCATION INSTRUCTOR

. Assigned to teach Business Marketing Strategies to Small

Business and Non-profit Organizations.

. Conducted interview, resume writing, and professional attire

seminars for Southern University at Shreveport students

DIRECTOR OF RECRUITMENT AND ADMISSIONS

. Provides operational support to the Recruitment Office in the

areas of Recruitment, Staff development, Marketing, Promotions,

and Advertisement.

. Supervised three (3) recruiters/admissions specialist

. Visits secondary schools, career fairs, community functions and

conduct meetings with prospective students and guidance

counselors.

. Coordinator of the Following: New Student Orientation, Retention

Assessment Committee, College Admission Workshops, Banner

Recruitment Committee, Noel Levitz Marketing/Implementation

Committee, College Day Expo, Tele-Consultant Services, and

Direct Mailing Initiatives.

BANK ONE- Bossier City, Louisiana- 08/96-07/99

BANKING CENTER MANAGER

. Other positions held at Bank One were Assistant Manager,

Management Trainee, and Marketing Intern.

. Recruited, Interviewed, and Hired customer service managers

. Met and exceeded personal and banking center sales goals, which

included:

. Provided operational support to staff of six (6) customer

service managers in the area of production management, quality

control, policy development, risk management, staffing, and

customer service.

EDUCATION

Liberty University, Lynchburg, Virginia- Summer 2010

Master of Arts in Theological Studies

Louisiana State University, Shreveport, Louisiana-1996

Bachelors of Science in Marketing

PROFESSIONAL ORANIZATIONS AND AWARDS

. Recipient Of The 2002 NISOD Excellent Award

. National Council for Marketing and Public Relations-Member

. Shreveport Chamber of Commerce- Member

. Marketing Committee Chair- 2002 Small Business Expo

. Alpha Phi Alpha Fraternity Inc.- Member

References upon Request



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