Manager Quality Assurance
Resume:
Susan Marie Wiley
Pekin, Illinois 61554
Summary of Qualifications
. An innovative, quick learner with a proven ability to
adapt readily to a challenge.
. Work well individually with minimal supervision or as
part of a team.
. Strong problem solver, using logical analytical
skills.
. Excel at time management and meeting deadlines.
. Handle pressure well and can adapt to shifting
priorities.
. Illinois registered Notary Public.
Employment History
2009 to 2010 Hallmark House Nursing Center
Pekin, Illinois
Business Office Manager - Director of
Marketing & Admissions
. Responsible for all facility accounts receivables.
. Online billing of all Medicare claims, Medicaid, and
Hospice billing.
. Processing of all long term care claims and third party
billing.
. Monthly statement processing and reconciliation of
payments and accounts.
. Responsible for all business accounts and online
banking.
. Assist families/residents with financial management.
. Screening of new residents, touring and admission into
facility.
. Facility representation at community events/Public
relations.
2008 to 2009 Petersen Healthcare Inc.
Pekin, Illinois
Business Office Manager / Human Resource
Manager
. Business Office Manager for 202 bed skilled nursing
facility.
. Responsible for all accounts receivable, Census, and
Medicaid application
processing.
. Overseeing of all banking functions, as well as
balancing of resident trust accounts.
. Monitoring of all collection activity and insurance
verification.
. Solely responsible of calculation and processing of bi-
monthly payroll.
. Responsible for all new hires, terms and orientation of
employees.
. Department head and acting evening and weekend manager.
2004 to 2008 Liberty Village of Pekin - RFMS
Pekin, Illinois
Director of Marketing and Sales
1. Marketing Director for a 5 tiered continuum of care,
senior retirement community.
2. Solely responsible for all screening, touring and the
admitting process
of new residents.
3. Educate families in regards to Medicare, Medicaid, third-
party insurance an long
term care insurance.
4. Possess established relationships in our core marketing
venues.
5. Organize all outside marketing events .
6. Responsible for all advertising and public relations for
the campus.
7. Attend and organize networking functions in the
community.
8. Member of Medicare utilization review committee.
Liberty Village of Pekin - RFMS
Pekin, Illinois
Skilled Nursing Facility/Assisted Living Bookkeeper - one
year --promoted to Director of Marketing and
Sales
9. Responsible for accounts receivable, online Medicare
billing, Medicaid applications and billing as
well as third party, private and long term care billing.
10. Responsible for census tracking as well as all daily,
weekly and monthly reports for a 132 bed facility.
11. Overseeing of resident trust account and petty cash
accounts.
12. Responsible for all of facility banking duties.
13. Monitoring of collections for P and L reporting.
2000 to 2004 Senior Living Properties/Fondulac Woods Health Care
Center, East Peoria, Illinois
Business Office Manager
. Maintain accounts receivable, online Medicare
billing, Medicaid applications and billing, and third
party billing for a 92-bed skilled nursing facility.
. Supervise receptionist, accounts payable, human
resources, and payroll personnel.
. Oversee all facility monies, finances, and banking
duties.
. Possess a 98% successful collection rate on resident
accounts.
. Oversee computer hardware, software, and facility
vendors.
. Support other management staff members by assisting
in quality assurance programs.
14. Performed screening and the admissions of new residents.
1995 to 2000 OSF St. Francis, Inc., Peoria, Illinois
Practice Assistant
. Performed all duties necessary for a medical group
consisting of 12 physicians.
. Processed all appointments and checked patients in
and out.
. Posted payments, coded encounter forms, and
calculated bank deposits twice daily.
. Completed the accounting for all monies at the end of
each month, including cash, checks, and credit cards.
. Reconciled Novus statements and bank statements.
. Processed medical record transfer requests, and
completed record copying.
. Assisted patients with account and billing questions
and corrected billing problems.
. Performed all typing, filing, faxing, and data entry.
. Gathered and calculated employee time sheets.
. Fielded calls from 55 phone lines and maintained
messages.
. Completed all ordering and organizing of office
inventory.
. Performed on the OSF Safety Program
* ADDITIONAL 10 YEARS OF BANKING/ MORTGAGE EXPERIENCE *
Education Pekin Community High School, Pekin, Illinois Graduated -
January 1980
Susan Marie Graden
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