Michelle Marcos

Email: abkkiz@r.postjobfree.com

Phone: 831-***-****

Profile _________________________________________________________________________________

Motivated,. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to

handling sensitive, confidential records. Demonstrated history of producing accurate, Flexible and versatile

– able to maintain a sense of humor under pressure. Skills of making a sound decision with a focus on

details as well as remain concentrated on quality. Ability to work with minimal supervision and to adapt to

changing priorities.

Skills Summary _________________________________________________________________________

General Office Skills Computer Skills Resolve customer’s issue

1. 5. •

2. Answer phones 6. Customer Service or concerns

3. Provided merchant with 7. Process merchant Scan documents to be

•

authorization to process authorization for sent by computer

charge on credit card revesals Data Entry of the Billing

•

4. Collections skills 8. Alphabetic filing Codes

and Numeric

Professional Experience __________________________________________________________________

Customer Service

Overseen the operations of the mailroom, familiar with Airborne (DHL), UPS and postage machine

•

• Deliver packages and receive packasge

Employment History _____________________________________________________________________

HSBC : CUSTOMER SERVICE ASSOCIATE, COURIER, OPERATION SPECIALIST, FRAUD

INVESTIGAROR FEB 9, 1998 TO NOV 6, 2009 40 HOURS PER WEEK

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