Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Anaheim, CA, 92805
Posted:
August 17, 2010

Contact this candidate

Resume:

Mirna L. Aguilera

*** *. ***** ******

Anaheim, CA 92805

Cell 714-***-****

______________

Dear Company Representative:

I am a team player, and in addition to my customer service and

administrative expertise, I possess clear and effective oral and written

communication skills. I am flexible, with the ability to work efficiently

with multiple demands and frequent interruptions. I take direction easily

and have the ability to organize and prioritize assignments. I work most

effectively in a busy environment, thrive on challenges and willingly go to

extremes to meet deadlines.

Please take a few minutes to review my resume. I believe that I can be an

asset to your organization.

Sincerely,

Mirna L. Aguilera

Mirna L. Aguilera

623 S. Grove Avenue

Anaheim, CA 92805

Cell 714-***-****

E-Mail: abkkix@r.postjobfree.com

OBJECTIVE

I'm seeking a job opportunity. I'm a team player with management

experience, a very hardworking individual, with a positive attitude, who

does what it takes to get the job done.

WORK EXPERIENCE

6/09-6/11/2010 Icon Residential (A paper, FHA) Irvine, CA

Position: Doc Drawer

. I reviewed doc order forms, invoices, loan approvals, DU and other

documents in the file to draw documents (attention to detail was very

important).

. I verified fees with escrow, discrepancies with title and scanned

documents to be signed.

. I interacted with Underwriters and Account Managers to correct any errors

to send docs to escrow.

. I followed up with escrow on status of loan documents.

. I also assisted Wet, Dry, and FHA Funders, assisted Set-up and Post

Closing Depts.

3/08-4/09 USRES (REO) Lake Forest, CA

Position: Title Specialist

. I worked with various banking clients to clear all deficiencies to close

files in a timely manner.

. I managed multi priorities including contacting the listing agent,

closing escrow, foreclosure attorney and banking clients to collect all

needed documents.

. Assisted with other duties as needed by supervisor, including training

new employees.

. Trained to order title for different clients within 24 hrs. This required

a high degree of accuracy and detail.

. Assisted when needed with the reconciliation of incoming checks of closed

files.

This included scanning all client documents in to the Res.Net system.

1/31/07-4/27/07 Paul Financial (A paper conventional lender) Irvine,

CA

Position: Funding Conditions Specialist

. Signed off on conditions identified by underwriter prior to funding.

. Worked with Broker Coordinators to get broker conditions signed off for

funding.

. Reviewed prelim title policy for any outstanding taxes to be paid before

funding, vesting, chain of title, any liens to be paid off, clouds on

title, verify address to be correct, legal description, parcel number, and

any other items that would affect title.

9/27/06-1/31/07 Shearson Home/Allstate Funding (A paper and sub-prime

lender) Irvine, CA

Position: Shipping Manager

. Files were shipped with in 2-3 days of funding to investors.

. Sent first payment letters to borrowers.

. The department diligently worked on outstanding conditions to get files

purchased by investors.

. Assisted with the servicing of the files until files got purchased by

investors. The Hazard/Flood insurance, Flood Cert and Mers were also

transferred.

3/05-9/26/06 First Horizon Home Loans (Sub-prime) Newport

Beach, CA

Position: Closing Supervisor

. Drew loan documents in TMO AS400, reviewed loan documents and files for

outstanding conditions to fund both wet and dry.

. Reviewed prelim for any outstanding taxes to be paid before funding,

vesting, chain of title, any liens to be paid off, clouds on title, address

to be correct, condo or single family, legal description, parcel number,

and any other items that would affect title.

. Always available for the Closing Dept., Operations Manager and to train

new employees.

7/1/04-1/05 WMC (Sub-prime) Costa Mesa, CA

Position: Assistant Closer, Doc Drawer, Closer

. Assisted Closer with stacking, reviewing conditions, funding and

following up with funding conditions.

. Loan Quest system was used when drawing loan documents.

. A small pipeline of wholesale files was assigned to me every month. I

assisted with the purchasing of Correspondent files as needed.

10/03-5/19/04 Lenders Direct Capital (Sub-prime) Lake Forest, CA

Position: Post Closing/Collateral Control

. Set up of collateral packages for IMPAC Warehouse for all loan documents

wet and dry states.

. Stacked and reviewed loan documents for outstanding PTF conditions.

. Followed up on outstanding conditions for wet fundings. I also assisted

Funders with any other tasks.

EDUCATION

2000 CA Real Estate License, 2003 CA Notary Public (Expired 4/07), 2005 ROP

QuickBooks, OCC Small Business Accounting

SOFTWARE SKILLS

Microsoft Word, Excel, Outlook, Adobe Acrobat, Internet, Calyx Point,

Res.Net, IQ and Doc Magic.

LANGUAGES

Bilingual English/Spanish Fluent

REFERENCES

Available upon request



Contact this candidate