Customer Service Manager
Resume:
Wilisha L. Washington
**** **** **** **** *********, Alabama 35064
*****************@*****.***
Objective
To acquire more apparatus that will aid me in becoming a more sharpened individual.
By obtaining certain tools that this position can edify me with, I hope to be a more
sought after employee in my future endeavors in the professional world of
communications.
Qualifications
Very intricate individual who takes pride in being the one who is considered “above
average”. Strives for the highest in every aspect of life. Always takes initiative
whenever the opportunity presents itself. Very strict when it comes to following rules,
however able to remain in contact with the ability to make case by case just decisions.
Very prone to grasping concepts quickly and always able to complete ethical tasks
given by superiors. Determined to succeed at any costs and also very eager to be as
accurate as possible. I bring a solid work ethic, drive to succeed, complete flexibility,
loyalty, and a history of strong leadership and customer service skills .
A catalyst in all areas.
Education
1999-2003 Holy Family High School
Diploma
2003-2004 Stillman College
(General courses)
2007- 2010 Miles College- Bachelor of Science in Business Administration
Work Experience
1/2006- 10/2006 – Production Assistant (Sitel Corporation)
Provides front-line supervision to Capital One’s customer service department. Mediates policy
with agents on a daily basis. Handles all time stamps and exceptions to ensure proper time
keeping records and payment. Keys all incentives.
07/2004 - 1/2006 Customer Service Representative (Sitel Corporation)
Handles supervisory requests of the company’s customer. Provides front-end leadership to level
1 Representatives. Also assists management with numerous clerical and administrative duties.
11/2006-08/2007 Birmingham Board of Education (Secretary for Fine Arts Department)
Handled records, minutes of meetings, typing, filing, answering correspondence, writing letters,
and business arrangements. Also has experience in Windows, Microsoft Word, Access, Excel,
Work, and Power Point.
11/2007- 04/2008 Guster Law Firm Legal Assistant
Research and analyze data, handles legal documents, makes independent decisions, work with
highly confidential material, schedule appointment, enter data in PC using Windows, and
Microsoft Word, write letters, and interact with staff and clients on all levels.
04/2008- 12/2009 Macy’s
Assist customers in finding products that match their needs, answer questions about products and
promote their value and best features, stocking racks and shelves, marking prices, preparing
displays and taking inventory, provide outstanding customer service and to meet selling
standards, according to a Macy's job ad for sales associates
References
John McAphee
Director of Fine Arts, Birmingham Board of Education
Relationship: Supervisor Birmingham Board of Education
Dr. Emmanuel Chekwa
Chairman of Business Department, Miles College
*******@***.***
Relationship: Professor, Miles College
Antonia Jones
Human Resource Manager, Macy’s
Relationship: Manager at Macy’s South
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