Maria Sanchez

*** ******* ******~ Lake Elsinore, CA 92530

Cell: 951-***-****~abkkhm@r.postjobfree.com

Entry Level Administrative Assistant, Receptionist, Office Assistant

Qualifications Profile

Skilled and personable Office Assistant with 10 years’ experience

providing consistent, approachable customer service and full range of

office support.

Administration: Provided exceptional administrative support to

peers and senior management. Success streamlining office

processes to increase efficiency and improve service. Obtained

revenue by recording and updating information; recorded and

collected patient/customer charges. Maintain business inventory

by checking stock level; anticipating needed supplies; scheduling

equipment service and repairs. Outstanding communication skills;

continuously project a highly polished professional image.

Customer Service: Served as initial point of contact for

customers, patients, vendors and partners. Greeted patients,

customers and, visitors in a very welcoming, friendly matter, in

person or on the telephone; answering or referring inquiries.

Efficiently scheduled appointments and promptly respond to via

email and telephone.

Technical Skills: Basic Microsoft Word, Excel, Outlook and

Internet. Capable of managing complex multi line telephone

systems and typing 40 wpm. Experience with TTY telephones for

the hearing impaired. Verified Medi Cal eligibility with special

machine.

Key Strengths: Excel at developing strong relationships with

staff, senior executives, patients and clients; strong record

creating positive first impression. Organized and conscientious.

Entrusted by management with confidential materials. Adapts

quickly to new and evolving environments. Bilingual; can speak

and write fluently in Spanish and English. Have excellent

translating skills.

Education

El Modena High School Orange, CA

Relevant Courses:

Medical Clerical I & II

Careers with Children

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(Courses through Regional Occupational Program (ROP) 360 hrs completed

each)

Key Skills

Office Office Scheduling appointments Front Desk Reception

Skills: Management Calendaring Executive Support

Records Ordering supplies Filing/inventory

Management

Database

Administration

Comput MS Word MS Outlook

er Skills: MS Excel (basic) Internet

Experience

Professional Golfers Career College Receptionist /Office Assistant, 2006 to

Temecula, CA 2008

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and

Reception) as the receptionist to the front desk. Created mailing packets for in coming

students, maintained database and ensured the delivery of premium service to

students. Quickly became a trusted assistant known for “can do” attitude, flexibility and

high quality work.

Highlights:

Communicated effectively and assisted all departments to plan meetings and

prepare welcome packages for new students. Established strong relationships to

gain support and effectively achieve results.

Helped coordinate new students, recruitment events that contributed to consistently

high enrollment levels.

Responsible for mail distribution, courteous and knowledgeable response to

information requests; screened and transferred calls; and prepared official school

correspondence.

Daily reporting on student absences; responsible for collecting tuition every

semester.

Verified visitor’s identity and arranged escorts.

Began as a temporary receptionist; promoted to permanent position for outstanding

ability to adapt and be part of their team.

Town and Country Credit Mortgage Corporation Receptionist/Office

Assistant,

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Orange, CA 2002 to 2003

I was one of two receptionists, transferred calls to 45 branches. Unfortunately

this company went bankrupt, was replaced by Ameriquest Mortgage Company.

Highlights:

• Handled multi lined telephone system, screened and transferred calls; made sure

• all calls were handled promptly and accordingly.

• Processed invoices and daily reporting spreadsheets.

• Sorted checks alphabetically/numeric.

• Scheduled and coordinated meeting’s appointments for CEO/Executives.’

• Began as a temporary receptionist; promoted to permanent position for being multi tasked and

completing tasks efficiently.

Medtronic Heart Valve Company Office Assistant/Office Clerk 6/2001 to

Irvine, CA 12/2001(7 month temporary assignment)

This was a temporary assignment position. Scheduled for 1 month and was extended 6 more months.

Highlights:

• Managed and maintained filing system.

• Distributed and sorted mail.

• Researched necessary data for purchasing department.

• Communicated with customer as well as vendors on a daily basis.

• Commended for initiating new procedures that improve office efficiently.

Comprehensive Imaging Center Insurance Verifier 11/2000 to 4/2001

Costa Mesa, CA (6 month temporary assignment)

This was a temporary assignment position. Company went out of business 4/2001.

Highlights:

• Ability to interact with patients, families and members of the health care team.

• Good judgment, decision making skills; Ability to work independently.

• Verified Medical insurance for patient eligibility.

• Kept record of patient leads including copying, fixing, bookkeeping, appointment setting,

organizational skills.

• Via emailed correspondence to Imaging Center’s located in Florida and South Carolina.

Providence Speech and Hearing Center Medical Receptionist 12/98 to 10/2000

Orange, CA

Highlights:

Interfaced with patients to assess immediate needs and schedule appointments. Collected financial

insurance data to ensure full and proper payment. Accurately maintained and organized filing

system, for managing patient information. Prepared files for Audiologists and Speech pathologists.

Answered and distributed calls; verified medical insurance and appointment scheduling.

Dr. Jiun Rong Peng M.D. (Dr. Ball, Wills, Beck and Peng’s Office) Medical Receptionist 11/95 to

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Othopaedic Surgeons, Orange, CA 11/98

Highlights: Served patients by greeting and helping them; scheduling appointments; maintaining

Records and accounts. Answered and distributed calls, Verified medical insurance.

Assisted doctors with Spanish speaking patients with translation.

REFERENCES UPON REQUEST

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