Human Resources Management

KATHIE M. BAKER

**** **** ******* **** * Jonesborough, TN 37659 * 423-***-**** * abkkha@r.postjobfree.com

HUMAN RESOURCES PROFESSIONAL

An accomplished and strategic human resources professional who imparts a participative management style in a fast-

paced and diverse work environment. Proactive change agent with more than 10 years of planning, developing and

evaluating of personnel and labor relations policies. Highly effective communicator and leader with the proven ability to

build long-term relationships with both internal and external customers by establishing a high level of confidence and

trust.

CORE LEADERSHIP QUALIFICATIONS

Team Building Employee Relations Salary Management

Staff Development Operations Management Contract Negotiations

Recruitment & Retention Complaint Resolution Business Planning

Benefits & Wellness Programs Policy Design & Administration Workers’

Compensation

PROFESSIONAL EXPERIENCE

ADVANCED HOME CARE / KINGSPORT, TN

Regional Human Resources Manage (March 3008 – Present)

Originate and lead human resources practices and objectives that provide an employee-oriented, high performance culture

that emphasizes quality, productivity and empowerment for the ongoing development of an exceptional workforce within

the States of NC, SC, TN and VA.

* Direct human resources functions at 12 locations within three (3) regions

* Develop strategies and achieve organizational objectives based on data driven decisions by

directing and performing diverse assignments concerning compensation plans, benefits

administration, performance management, workforce planning, recruitment and training.

* Assist management in the interpretation and administration of human resources related policies

and procedures

* Develop and administer policies, procedures and programs to help align the workforce with the

strategic goals of the company

* Manage recruitment process for exempt and non-exempt employees using the standard recruiting

and hiring practices necessary to recruit and retain a qualified workforce

* Develop and expand knowledge of the company philosophy, rules and guidelines; utilizing this

information in problem solving and decision making on local and regional levels and

cooperatively on a management and global level

* Monitor competitors’ wage, salary and benefits structures to make recommendations for

compensation adjustments in order to remain competitive in the market

* Advise management of required steps in the progressive discipline system and counsel

management on employment issues

PRO STAFF /BRISTOL, TN

Client Operations Manager (October 2007-March 2008)

Managed daily operations with a primary focus on driving revenue growth, increasing profit and managing risk.

Organized the high volume recruiting and staffing process in acquiring technical and administrative staff while developing

and implementing organizational strategies, policies and procedures within the States of TN and VA.

* Responsible for improvement of operational systems, processes and policies while supporting the

company’s mission

* Managed and provided leadership to the staffing team and overall recruiting process

* Built and developed strong relationships with all of the leadership within the client organization

* Managed and increased effectiveness and efficiency of support services through improvements to

each function

* Developed and implemented new programs to streamline overall efficiencies within the processes

* Supervised and performed on-going training and development of strategic account staffing

associates to facilitate professional growth

PROCARE HOME HEALTH AND PRIVATE DUTY SERVICES /JOHNSON CITY, TN

Human Resources Director (October 2003-September 2007)

Transformed the human resources director position from an administrative function into a strategic business partner role to

drive key business and performance initiatives.

* Developed a standardized organizational model to clarify empowerment and accountability for

staff

* Conducted analyses of the existing human resources design and developed business plan to

update policies, procedures and operations

* Provided direct supervision of the establishment and implementation of human resources policies

in conjunction with the Director of Clinical Services and the Administrator

* Directed the implementation of improved work methods and procedures to ensure employees and

contractors are recruited, hired or signed; oriented and terminated in accordance with policy

* Worked with management team in identifying employee and contractor education needs and

develop orientation and continuing education programs

* Developed and maintained job descriptions for all areas of the Agency

* Maintained contract and training records of new personnel serving Medicaid Waiver Model

clients

* In conjunction with the Administrator, ensured all state, federal and state human resources

regulatory requirements are compiled with mandatory time frames

* Monitored competitors’ wage, salary and benefits structures to make recommendations for

compensation adjustments in order to remain competitive in the market

* Interfaced with insurance carrier to troubleshoot problems for employees and contractors that may

arise

* Expanded business by developing marketing and sales plans for existing and potential clients

* Developed and conducted monthly, quarterly and annual evaluations

MOODY DUNBAR, INC. / JOHNSON CITY, TN

Accountant (May 2000 - October 2003)

Handled all functions of accounts receivables, accounts payables and supplies/inventory. Initiated and promoted extensive

communication with the sales department and management to sustain the proper flow of the company daily functions.

* Managed and reconciled weekly deposits with a seven (7) figure total

* Prepared and maintained weekly six (6) figure pay schedule of invoices

* Independently established inventory coding system for supplies utilized in manufacturing

* Negotiate and enforce collections to ensure the clearance of outstanding accounts

* Reduced shipping cost of samples to potential customers by 3%

* Reviewed credit reports of potential customers to determine degree of risk and credit eligibility

with the company

SNELLING PERSONNEL SERVICES (STAFF PRO) / GRAY, TN

Assistant Human Resources and Accounting Manager (February 1997 - February 2000)

Actively worked in all areas of this company. Began job as a receptionist. Promoted to administrative assistant in 1998.

Earned assistant management position in 1999.

* Processed invoicing and payroll checks for 400+ temporary employees and clients

* Responsible for all accounts receivable, accounts payable, payroll and credit functions

* Monitored all workers compensation issues, claims and hearings and serve as a liaison between

the employer and insurance carrier

* Ensured compliance with federal and state unemployment regulations pertaining to wages, work

hours and unemployment compensation

* Successfully interviewed and recruited applicants for skilled and professional positions

* Trained temporary employees in the areas of data entry and customer service

* Designed weekly newsletters, press releases, line and display advertising

EDUCATION / PROFESSIONAL

EAST TENNESSEE STATE UNIVERSITY

Master of Business Administration, 2010

EAST TENNESSEE STATE UNIVERSITY

Bachelor of Science, 1997

PROFESSIONAL AFFILIATIONS

SOCIETY FOR HUMAN RESOURCE MANAGEMENT

NORTHEAST TENNESSEE CHAPTER OF SOCIETY FOR HUMAN RESOURCE MANAGEMENT

CERTIFICATIONS

NOTARY PUBLIC, STATE OF TENNESSEE

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