Customer Service Assistant

**** * ****** ***** 630-***-****

nicole.alexander09

# ** abkkft@r.postjobfree.com

Aurora, Il 60506

Nicole M. Alexander- Null

Objective To obtain an entry level position with room for

advancement. Be able to give my all in everything

that comes my way.

Experience 2006-Present Hallmark, Blue Cross Blue Shield

Naperville, IL

Benefit Customer Service Representative

Perform high level of Customer Service

Handel high call volume-80+ calls a day

Meeting production standards of 96% or above

Meeting Quality standards

Calls with providers, members and agents

Keeping within the privacy laws of members

information

Medical Terminology

Sys 80. Blue-chip, Trace, Intranet, Blue-Chip

Report Generator

2003-2006 Holms tad Retirement Batavia, IL

Program Aide / Certified Nursing Assistant

Manage 72 residents

Direct Residents in everyday living

Bathing, feeding, dressing,

General Certified Nursing Assistant Skills

Input data and schedule doctor appointments

Answering Phones and General Office work

2001-2003 Sears Portrait Studio Aurora, IL

Photographer / Key Holder

Customer Service and sales

Taking Photos, refer customers to different

products, in store selling

Balance Cash drawer, train new employees

Education 1999-2003 Kane land High School Maple Park, IL

General Study

Diploma

2003-2005 Waubonsee Community

College Sugar Grove, IL

General Study

Nursing / Certified Nursing Assistant Certification

Medical Terminology- course with Fox valley career

center

Interests People person,, Being Flexible, Helping People,

Medical Field

Skills Microsoft word, Excel, Spread Sheets, Meeting

Standards

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