Manager Customer Service

Joshua P. Lewis

***** ****** ****, ***. ***

Fairview Park, Ohio 44126

440-***-****

abkkfs@r.postjobfree.com

OBJECTIVE

A position in human resources where my leadership and communication skills

can be effectively utilized to improve operations and contribute to

increasing company profits.

SUMMARY OF SKILLS

. Researched sales trends.

. Solved customer complaints.

. Managed teams with an open door policy, stressed the importance of

communication being a contributing factor to a successful business.

. Recruited and interviewed potential new hires.

. Made the correct decisions in high-pressure situations.

. Managed store teams in sales and customer service. Led stores to

achieving sales goals and delegated tasks.

. Trained associates and assisted them in reaching their full potential.

. Multi-tasked during the workday, balanced and prioritized tasks.

. Counseled a caseload of fifty clients with mental health conditions.

WORK EXPERIENCE

The Nord Center, Case Manager, Lorain, OH, 2009-Present

Lowe's Home Center, Inc., Team Leader, Avon, OH, 2008-2009

Discount Drug Mart, Stocker, Avon Lake, OH, 2007-2008

Blockbuster Video, Assistant Manager, North Ridgeville, OH, 2005-2006

Hollywood Video, Store Manager, Lorain, OH, 2002-2004

EDUCATION

Cleveland State University

Bachelor of Arts (2008)

Relevant Courses: Negotiation, Conflict Management, Leadership,

Interpersonal Communication, Group Management, Persuasion and Public

Speaking

Honors: Cum Laude, Dean's List

STRENTHS AND SKILLS

Reliable, hard working, flexible and good people skills.

Proficient in a variety of computer applications.

Contact this candidate