Customer Service Medical

Kristin Ouellette

***** * ******* ***** ** Jacksonville, FL 32258 904-***-**** abkkfa@r.postjobfree.com

Objective

Customer service position position allowing for parlay of demonstrated organization, customer service, communication, and

project management skills proven by 5 years of successful experience in the clerical and customer service fields.

Profile

Motivated, personable business professional with five years of experience in the customer service field. Talent for quickly

mastering technology, proficient in the Microsoft Office Suite a variety of other software. Diplomatic and tactful with

professionals and non professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history

of customer rentention and excellent phone etiquette.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to

easily transcend cultural differences. Thrive in results driven environments.

Skills Summary

Project Management Computer Savvy Insurance Billing

Report Preparation Customer Service Front Office Operations

Written Correspondence Scheduling Professional Presentations

General Office Skills Marketing & Sales Certification in Medical

Coding and Insurance Billing,

including coursework in

Medical Terminology

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

Authored professional correspondence to customers and vendors.

Assisted management in implementing new training for CSRs.

Accounts Receivable: Negotiated payments from customers to the satisfaction of both the company and the customer.

Communicate financial and technical concepts to customers using layman’s terms to facilitate understanding.

Rapidly learned and mastered various computer programs..

Customer Service/Marketing

Answered inound and outbound calls providing one step resolution for technical issues

Increased customer retention and new customers, with my team, by 40%.

Assisted in implementing marketing program.

Mailed out brochures and postcards; authored script for cold calling prospective customers.

Create special promotions, offered coupons and incentives

Employment History

FSV PAYMENT SYSTEMS JACKSONVILLE, FL

Customer Service Representative, 2009 2010

EMSI JACKSONVILLE, FL

Medical Caseworker, 2007 2009

RAINSOFT JACKSONVILLE, FL

Page 1

Appointment Setter, 2005 2007

Education

FLORIDA METROPOLITAN UNIVERSITY Jacksonville, FL

Medical Coding and Insurance Billing Certification, 2006

GPA: 4.0/4.0

douglas anderson school of the arts jacksonville, fl

High School Diploma, 2003

GPA: 2.5/4.0

PROFESSIONAL REFERENCES:

Melinda Gopp 904-***-****

Kelli Fitzgerald 904-***-****

Lynne Lourcey 904-***-****

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