Customer Service Manager

Profile

Experienced and educated in multiple facets of mechanics, with a formidable

level of advanced knowledge in the culinary, restaurant, hospitality and

tourism industry. Six plus years of supervisory, management and leadership

positions.

Experience

Meter Technician/Automated water Meter Installer, Corix utilities

brooklyn, ny 04/2009-04/2010

contact: Tim schindleman 718-***-****

Installing Aclara STAR Network Water MTU (Meter Transmission Unit) system

throughout Brooklyn NY. Water leak detection and repair of different

materials used throughout New York residencies and commercial properties.

Proper use of plumbing equipment and tools. Large power and manual hand

tools used, ability to meet all OSHA safety requirements. Installation and

programming of systems require a door to door approach to gain access to

all meters. Face to face presentation required with Department of

Environmental Protection customer base is essential for every install.

Basic water meter replacement and some customized installations requested

by customers to maintain integrity of facility or for safety reasons.

Programming of MTU systems with the Intermec CN3 Mobile Handheld Computer

utilizing the Microsoft Windows Mobile 5.0 and 6.1 software operating

systems. Knowledge of the Aclara Network system to answer multiple

questions from customers to maintain a successful customer service

satisfaction level. Use of company vehicles including trucks, vans and

forklifts. All field work performed unsupervised which demanded a strong

work ethic and the ability to meet daily, weekly and monthly project

deadlines and schedule requirements.

meter technician/automated gas meter installer, corix utilities hagerstown,

md 11/2008-04/2009

contact: tim schindleman 718-***-****

Installing Itron AMR (Automated Meter Reading) system throughout the

Hagerstown and Cumberland areas of Maryland. Gas leak detection class, gas

pipeline corrosion and treatment class, gas appliance and maintenance

class, all provided by Columbia Gas and NiSource. Complete programming and

software installation procedures according to Itron AMR compliance.

Computer operations with the Itron FC 100 Handheld utilizing Microsoft

Windows CE.NET operating system. Door to Door install system, requiring a

face to face presentation with Columbia Gas customers. Meter located

outside of property structure or inside of structure, which requires a

great ability for customer service support. Knowledge of the automated

system to comply with multiple questions that the customers need answers

to. Use of company vehicles and equipment including trucks, vans and

forklifts. All field work performed unsupervised, requiring a strong work

ethic and ability to maintain motivation and meet required deadlines and

appointment schedules.

delivery driver/moonbounce set-up/take-down, fun 4 hours llc Mount airy, MD

08/2004-10/2006

03/2008-10/2008 contact: Dominique Mouton 301-***-****

Delivery and set-up of moonbounces/bouncehouses/inflatables, carnival

games, climbing walls, concession machines, catering rental supplies-tables-

chairs-dish ware-glasses-silverware-casino table games-etc. Some

inflatables are extremely large and heavy, that are connectable pieces of

three or more inflatable units spanning eighty foot in length and up to

1700 lbs. Maintaining and cleaning of all rental equipment. Responsibility

of invoices and rental agreement contracts,cash handling and credit card

purchases. Deliveries and all aspects of this work performed as

supervisor/crew leader, supervising sometimes up to seven employees. All

inflatables must be set-up according to local and state regulations,

specifically for events open to the public such as schools and church

functions. Having a strong work ethic, working under tight deadlines and

specific scheduling along with a high belief in proper customer service is

of the most importance in this business, and being able to work really well

with large groups of children and their parents. Ability to work long

hours, lift extremely heavy loads repeatedly(40 lbs up to 250lbs), and work

under all weather conditions was required.

Wine tasting server/sales Sugarloaf Mountain vineyard dickerson, md 11/2007-

03/2008

Serving the customers with vineyard wines of whites through red and rose.

Preparing facility for daily operations. Register and credit card machine

operations. Open and closing duties, cleaning, restocking, and light food

prep. This was part time employment, 20-30 hours a week.

Education

Fitchburg High School Fitchburg MA Diploma 1991

Beaufort County Community College Washington NC Architectural

Drafting,Mechanical Drafting CAD, Machining/lathe, Core Courses. No Degree

1993

Wayne Community College Goldsboro NC Automotive Technology. No Degree

1993-1996

Frederick Community College Frederick MD - Pilot Ground School/Private

Pilot License 2008-2009

Airline Transport Professionals Richmond VA - Pilot Flight Training/Ground

School Private Pilot License MultiEngine and Instrument Ratings 2010

Skills and Traveling Employment

Microsoft Windows Office Suite

Apple Macintosh OS X iWorks iLife Final Cut Pro

Adobe Photoshop Premiere Illustrator

Private Pilot License with Multi-Engine and Instrument Ratings

US ARMY Basic Training(Squad Leader), AIT(Advanced Individual Training)-

Apache Attack Helicopter Mechanic E4

Auto Mechanic GMC/Wayne Community College CO-OP Program

Shipping/Receiving Manager MicroTech USA Clearwater FL

Live-In Cafe Manager, Line Cook, Prep Cook, Snowcat Operator/Maintenance

Watsons Shelter Alta UT

Front Desk Manager/Reservations-Flamingo Beachfront Hotel and Suites

Clearwater FL

Live-In Assistant Manager(17 live-in employees)Piston Bully Snowcat

Operator Watsons Shelter Alta UT

Front Desk Clerk Reservations Cowboy Village Resort at Togwotee Jackson

Hole WY

Snowmobile Mechanic/Guide Maintenance KOA Jackson Hole WY

Breakfast Cook Flagg Ranch Yellowstone Park WY

Custodial Manager Mukwanago WI

Cafe Cook Goldminers Daughter Lodge Alta UT

Garde Manger Nantucket Yacht Club Nantucket MA

Saute Line Cook Goldminer's Daughter Lodge Alta UT

Breakfast Line Cook Togwotee Lodge Jackson Hole WY

Line Cook, Banquet Cook Cliff Lodge Snowbird Mountain Resort UT

Restaurant Server 22 Fisherman's Wharf Ft. Pierce FL

Metal Fabrication and Assembly of Custom Airport Vehicles Phoenix Metal Ft.

Pierce FL

Referrals

Doug Deal Charleroi, PA Columbia Gas of Pennsylvania 724-***-****

Art Allenberg Salt Lake City, UT Utah Valley University (801)608-

9210

Ryan Flynn Salt Lake City, UT Healthcare Collections (516)510-

9418

Contact this candidate