Customer Service Representative

Debra Cadet

**** ***** ***** ***. ***, McKinney, TX 75070

214-***-**** - abkkev@r.postjobfree.com

EMPLOYMENT OBJECTIVE

To acquire a position utilizing extensive analytical, communication, and

customer service skills.

SKILLS AND ABILITIES

. Extensive experience in servicing customers, both in-person and by

telephone, in the hospitality, insurance and transportation

industries.

. Superior communication skills in dealing with customers and co-

workers. Strong communication, customer service and organizational

skills, which increased customer satisfaction significantly.

. Well-organized and highly efficient working in a multi-tasking

environment. Ability to work independently and within a team. Highly

effective leadership, motivational and inspirational skills, which

increased employee retention.

. Knowledgeable and experienced in operations. Possess a strong

combination of training and functionality. Ability to troubleshoot

problems before they occur. Delegated effectively and met 100% of

assigned deadlines.

WORK EXPERIENCE

Senior Collection Analyst: UPS SCS, Throop, PA (Oct 2008 - April 2010).

. Efficient and timely collection of accounts receivable.

. Utilize online collection system and standardized process to follow

up on accounts. Initiate customer collection action and follow-up to

obtain payments.

. Send collection letters and record activity; monitor and analyze

accounts receivable data to timely identify collection issues and

opportunities.

. Proactively call customers; conduct accounts receivable meetings with

sales representatives and managers.

. Execute rating and billing analysis to determine reason for

outstanding balances on their accounts.

Cash Application: UPS SCS, Throop, PA (July 2010 - Aug 2010 Contract).

. Applied cash receipts as instructed from all sources, such as lock

boxes, ACH, and wire transfers, for US and foreign currencies.

. Conducted research to unidentified or unapplied payments including

contacting clients to obtain invoice information and reconcile

accounts.

. Off-sets debits and credits to clear AR accounts.

Agent Receivables/ Customer Service: UPS SCS, Throop, PA (Mar 2008 - July

2010 Contract).

. Assist in the preparation, examination of accounting records to

assess accuracy, and completeness.

. Perform account analysis, including resolving discrepancies,

adjusting, and correcting open invoices for Agent locations.

. Respond to Agents inquiries in regards to payments, credits or

pricing errors.

. Investigate disputes, such as billing issues, and outstanding claim

to bring to a resolution.

Lead Registration Intake: FEMA, Denton, TX (Sept 2005 - Dec 2005

Contract).

. Answer high volume of inbound calls from natural disaster victims to

register for assistance.

. Advance to Lead Registration Intake.

. Assist in supervision of staff when needed.

. The ability to answer all questions and solve discrepancies that may

occur.

Customer Service Representative: Prudential, Moosic, PA (June 2003- July

2005 Contract)

. Respond to high volume of inbound calls and effectively answer

questions about products and account policies.

. Honored with the "Customers Come First" award for consistently

resolving customer difficulties in an expedient and tactful manner.

. Selected by supervisor for special customer service assignment that

improved customer retention.

Collection Representative: Balance Care, Kingston, PA (Feb 2000- April

2003)

. Pursued patient for payment obligations when insurance defaulted,

claims was denied for payment or underpaid claims.

. Investigated any overdue account balance that was fully or partially

unpaid and followed up by mail and/or phone to insurance carriers or

customers on delinquent payments.

. Resolved discrepancies and prepares adjustments and refunds as

necessary.

EDUCATION

Business Administration, Luzerne County Community College, Nanticoke, PA

(2006 - 2007)

Graduate of G.A.R High School, Wilkes-Barre, PA (2001)

OTHER INFORMATION

Advanced in Microsoft Office (Access, Excel, Outlook, Power Point, and

Word).

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