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Administrative Assistant Customer Service

Location:
Evadale, TX, 77615
Posted:
September 30, 2010

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Resume:

Terry Ferguson

P.O. Box ** . Evadale, Texas ***** . 256-***-**** .

abkkdz@r.postjobfree.com

SUMMARY OF SKILLS

. More than 20 years of extensive knowledge and experience

. Highly proficient in Microsoft Office (Word, PowerPoint, Excel) and

Adobe CS3

. Types 65 words per minute

. Three years experience working in a plant environment

. Diverse experience includes Administrative Assistant, Human Resource

Representative, Proposal Coordinator, Documentation Specialist

. Manages timecard and payroll submissions for all levels of employees

. Remarkable customer service ability to communicate effectively

. Excellent ability to set priorities, make administrative/procedural

decisions and judgments

. Has assisted with creating and maintaining company-wide database,

creates weekly and monthly spreadsheets using Microsoft Excel

. Excellent ability to gather and analyze statistical data and generate

reports

. Has held security clearances including SECRET and TOP SECRET/SCI

. Team player, responsible, dependable, and works with little or no

supervision

EXPERIENCE

June 2005 - Present

CFD Research Corporation, Huntsville, AL

Documentation Specialist/Graphics Specialist/Proposal Coordinator

. Provides administrative and graphic support for vice presidents,

managers, and engineers

. Processes bi-weekly and monthly time expenditures for 30 managers

. Office duties include typing, maintaining company database, typing

from hardcopy markups, proofreading, editing, creating government

templates, faxing, scanning, submitting reports, maintaining calendar,

graphic support, creating PowerPoint slide show presentations for

company wide meetings, placing supply orders, travel arrangements, and

meeting setup including meals

. Proposal team leader for submitting proposals to Department of Defense

(DoD) and NASA

. Set up company policies and procedures for DoD proposal online

submissions and proposal tracking

. Reads and interprets government contracts and is responsible for

making sure government deliverables are submitted on time

. Creates employee badges and business cards

. Handles confidential documentation

. Uses Microsoft Office and Adobe CS3

May 2004 - June 2005

Dynetics, Inc., Huntsville, AL

Administrative Assistant/Technical Illustrator

. Held SECRET security clearance

. Worked from hardcopy markups, took verbal direction and interfaced

with customers to ensure requirements were included in the final

product

. Preparation of classified and unclassified charts, technical

illustrations and presentations in support of technical staff and

government customers

. Created graphics for reports, briefing, proposals and production,

etc.

. Worked on secure PC for documentation storage and security

. Work in a fast-paced environment with emphasis on customer

satisfaction

. Used Microsoft Office and Adobe CS2

February 2001 - May 2004

Target Distribution Center, Huntsville, AL

Administrative and Human Resource Specialist/Media

Specialist/Communications

. Created presentations and graphics using Microsoft Office and Adobe

CS2

. Recruitment, skill testing, new hire training, assessments,

orientation and drug screens

. Handled confidential matters and help team members with solving issues

. Performed extensive and numerous tasks as the Communications contact

for the entire center of 750 employees by using various types of media

to effectively deliver messages

. Worked directly with the General Manager on a daily basis

. Created, enhanced, wrote articles, edited and designed weekly and bi-

monthly newsletter and closed-circuit television for entire company

. Served as key member of the Communication Committee

. Served as the company photographer

. Created videos of special events and instructional messages

August 1991 - February 2001

Sparta, Inc., Huntsville

Administrative Assistant/Documentation Specialist/Graphics Assistant

. Held SECRET security clearance

. Word processing and graphics design on classified and unclassified

documentation using Frame Maker, Microsoft Office, Adobe

Illustrator/Photoshop and CorelDraw

. Technical editing, writing and proofreading documents, as well as

providing authors with correct usage of grammar, spelling, etc.

. Collects, reviewed and submitted weekly timesheets for payroll for 25

employees

. Administrative Assistant to the Operational Manager duties included

preparing and editing presentations, proposals, and reports

. Made travel arrangements, processed expense reports, and time sheets.

Organized banquets, luncheons, parties/events, community involvement,

and served on the company Picnic Committee

COMPUTER SKILLS

. Highly Proficient in Microsoft Office (PowerPoint, Excel, Outlook

Express, Access), Adobe CS3 (Photoshop, Illustrator, PageMaker,

Acrobat 8 and 9); CorelDraw 9 and 10; Internet and database

proficient; Experienced with Greek and Cyrillic fonts

. Typing Speed: 65 words per minute

EDUCATION

. Variety of computer courses such as Adobe Photoshop, Microsoft

PowerPoint, Microsoft Word, Excel and FrontPage

. Calhoun Community College (2 years)

. High School Diploma



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