Manager Management

CURRICULUM VITAE

Karthik Varanasi

Contact Details: 91-970*******

Email: ********.*******@*****.***

Experience

A Professional with 2 Years and 10 months of experience in IT Infrastructure Services, worked on various

technologies which includes Microsoft System Center Configuration Manager 2007 and supporting

Windows XP and Windows 7.

Professional Achievements

Microsoft Certified Technology Specialist: System Center

•

Configuration Manager 2007, Configuration.

Technical Acquaintance

• Microsoft System Centre Configuration Manager 2007

• Programming language : VB Scripting, WMI Scripting, HTML, Batch.

• RDBMS : MS-Access, Oracle 9i.

• Web Technologies : HTML, JavaScript, XML

• Server side Technologies : Servlets, JSP.

• Operating systems Platforms: Windows family, UNIX.

• Tools: :MS-Office, Informatica

• Database : SQL Server 2005, 2008

• Applications Packages : MS Office 2007/2010, Photo Shop8.0,

Product studio, Bugger,

Microsoft Office Visio, IIS6.0/7.0

Academic Review

• B.Tech in Information Technology –(2003 – 2007)

Aurora’s Technological And Research Institute, Hyderabad.

• Intermediate (MPC) – (2001 – 2003) New Generation Junior College,

Narayanguda, Hyderabad.

• SSC (10th Standard) – (2000 – 2001)

St. Anthony’s High School, Hyderabad.

Trainings

• Trained on SCCM 2007 &WINDOWS 2008 from IIHT. Bangalore.

• Attended ITIL awareness program

• Communication training on Email etiquettes

• Attended SQL Administration Level-1 training.

Experience Review

Working in WIPRO Technologies from 16th December 2007 to till date. During this

period I have worked on various projects and Technologies.

Current Project Details :

Client: MICROSOFT India, http://www.microsoft.com

Project Name :SDS (Software Delivery Services) Incident Management team

Role: Level 2 Support to Perform Incident Management and SOP/guidelines and

Administer SMS/SCCM production servers as per requirement on the

environments in scope

Technologies: Microsoft System Centre Configuration Manager\ ConfigMgr

v.Next beta.

Period: October 2008 to Till date

Project Description :

The DMS-SDS (Software Delivery Services) Incident Management team offers

support to SCCM Infrastructure implementations in Microsoft’s Enterprise

Network. The SCCM Infrastructure consists of around 180 SCCM servers and 3,

50, 000 Desktop computers worldwide.

Installing and configuring SMS2003/SCCM2007/CM v.Next on the servers,

Managing and Monitoring the server health, Production servers patching,

Migration, Up gradation, P2V.

• Created tools for monitoring the server status which includes space and

configuration management, server health, monitoring the package status,

SQL replication monitoring and daily backups of the SMS/SCCM and

SQL database.

• Performing patch installation on servers and maintenance task WSUS

Clean up.

• WSUS Servers installation, configuration and monitoring using smoke test.

• Handling the technical escalations from the engineers and from other team

members or lower level tier (tier 1).

• Periodic reports handling and analyzing.

• Physical to virtual server migrations P2V.

Responsibilities

Team’s aim is to provide round-the-clock services to ensure Microsoft Network

security and availability of servers all the time by:

• Managing the SCCM Infrastructure efficiently, providing support to

Microsoft Customers during migration at the customer location which

includes managing site boundaries configuration for all Microsoft

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customers.

• Managing Domain correlated issues, Responsible for multiple critical tasks

in terms of estimation, timely & quality deliverable with process follow up

and change request implementation and feature enhancement.

• Group Policy management.

• Test package deployments, Asset reporting, Advertise packages, Package

delivery trouble shooting and Deployment reporting.

• Responsible for the entire package life cycle over the SMS including

testing, validation and expire so on.

• Proactively monitoring and troubleshooting all SCCM servers and SCCM

clients.

• Troubleshooting issues and maintaining services remotely when scheduled

updates fail through via SMS. (So called SCCM 2007 now).

• Handling daily, weekly, monthly, quarterly and half yearly tasks

proactively like checking the Drive space availability on all site roles (SS,

DPs, MP, and WSUS etc.), Windows update sync status from Microsoft

update site, Verify there is no inbox backlogs. Package reach on all DPs /

Packages pending since last 24 hours needs to be captured and make sure

all packages are reached to DP's.

• Based on the requirement performing SCCM upgrades to latest build, site

migrations and hardware swap.

• Some of the key support task can be classified as following

Installation of new SMS Sites (SMS 2003 and SCCM)

Moving Site systems

SMS and SCCM Sites Upgrade

SMS and SCCM Service packs installation

Security patching on MSIT and MMS

Previous Project Details:

Client : MICROSOFT India, http://www.microsoft.com

Project Name : Desktop Management Services Desktop Client Support (DCS)

Incident Management team

Role: Level 2 Support analyst for the DMS incident Management Client Support

Tier2 team to perform SOP/guidelines and Administer Desktops which are

managed by SMS/SCCM production servers as per requirement on the

environments in scope

Technologies: Microsoft System Management Server 2003\ Microsoft System

Centre Configuration Manager 2007.

Period : December 2007 to September 2008.

Project Description :

The Desktop Management Services Desktop Client Support (DCS) Incident

Management team offers support in handling Issues relating to operating system

(Windows XP, Windows 7), Troubleshooting and finding the root cause to

affectively deal with Domain correlated issues, maintaining services remotely

when scheduled updates fail when pushes via SMS on the End-user’s machines.

Responsibilities

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The Desktop Management Services (DMS) Incident Management aims to provide

round-the-clock services to ensure in handling issues relating to

• As an Incident team Support Level 3 tech, I have handled projects which

include migrating Computers to the Microsoft Windows 7 operating

system using the OSD process leveraging the System Center Configuration

Manager product and the Microsoft Desktop Management Service.

Handling Win XP to Win 7 Migration/Bare Metal related issues assisting

Local IT technician at remote sites all around the world which includes

Post-migration data loss, Cannot login to machine and Domain

authentication.

• Providing a seamless end-to-end operating system upgrade that transfers

user data using User State Migration Toolkit (USMT), allows users to

select specific productivity applications, and automatically provides

updates, patches, and security fixes to a device in a single distribution.

• Troubleshooting issues and Maintaining services remotely when

Scheduled updates fail through via SMS.

• Remediating the SMS client Machines that are not reporting back

healthy to SMS site by investigating various SMS client logs.

Troubleshooting Hardware Inventory and Software inventory issues

and fixing WMI issues.

• Working on Environmental Issues for Application Deployment

Failures and Package deployment failures via SMS\SCCM

2007examining various SMS client logs.

• Group Policy management issues.

• Managing Domain correlated issues.

• SRP (Software Restriction Policy) involves restricting limited

Administrative rights.

• Investigating and repairing AV software on managed machines by

studying logs.

• Perform UAT testing on various applications under different scenarios

and on different operating systems (Windows XP & Windows 7 64

bit\32 bit).

Achievements

• Earned a Microsoft Certified Technology Specialist: System Center

Configuration Manager 2007: Configuration certification.

• Earned a Microsoft certificate of Excellence for the successful completion

of certification to be recognized as a Microsoft Certified Technology

Specialist (MCTS).

• Worked hands-on on V.Next console. Participated in ConfigMgr v.Next

beta 1 RTW (build 7470) deployment at MSIT infrastructure.

I was one of very few members who got nominated to TAP program for

•

the next version of ConfigMgr(ConfigMgr v.Next beta)

https://connect.microsoft.com/ConfigurationManagervnext/

• I was been appreciated on several occasions at Microsoft managerial level

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on handling Client health issues, finding the root cause of the issue and

also handling application deployment issues.

• Implementation of tools and scripts for ease and fast monitoring

minimizing routine tasks: Script to rebuild WMI repository remotely,

Script to find machines which are offline and extract the result to Excel

sheet, Script to find all the services status running on a list of servers.

• I was a Technical Lead and a Back-up lead for the Desktop Management

Services (DMS) Incident Management India team.

• Handled project relating to migrating Computers to the Microsoft

Windows 7 operating system using the OSD process leveraging the System

Center Configuration Manager product and the Microsoft Desktop

Management Service. Worked on operating system (Win XP, Win 7),

Troubleshooting and finding the root cause to affectively deal with Domain

correlated issues, maintaining services remotely when scheduled updates

fail to be pushes via SMS on the End-user’s machines.

• Knowledge on AdminStudio® Configuration Manager Edition which

provides Configuration Manager Customers with an easy way to prepare

reliable, customized Windows Installer packages for distribution.

Professional References:

Personal Details:

Contact Address : H.No.1-1-336/90,

Chikkadpally,

Hyderabad,

Andhra Pradesh-500020

Father’s Name: V.Sankaraiah

Mother’s Name: V.Gowri Devi

Nationality: Indian.

Marital status: Unmarried

Age and Date of Birth: 24Years & 9th, June 1986.

Declaration: I hereby declare that the above given information are true to best of

My knowledge.

KARTHIK

VARANASI

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