Sales Customer Care
Resume:
Sharon Gore
abkkbk@r.postjobfree.com
Residence: 253-***-****
Tacoma, WA 98444 Mobile:
SUMMARY OF ( Accomplished and Knowledgeable Client Services
Representative with a proven record of
performance and results in fast paced corporate
environments.
QUALIFICATIONS ( Skilled in Microsoft word and Excel '07, Lotus
notes and Outlook
( Strong ability to coordinate, organize and
schedule
( Experienced in managing multiple tasks and achieving goals
( Demonstrated strong communication skills; both
written and verbal
( Dedicated, personable and flexible; committed to
excellence
EXPERTISE ( Planning and Organizing ( Cross-Functional
Teamwork & Communications
( Research and Analysis ( Database management
( Vendor Partner Relationships ( Supporting project
management
( Prioritizing Multiple Tasks ( Manufacturing & Distribution
Experience
( Effective Problem Solving ( Working with changing
timelines
Professional Experience
Sony Entertainment Distribution, Culver City, CA, March 2008 - October
2009
Sony Pictures Home Entertainment, Sept 2002 - March 2008
Master Data Coordinator/Client Operations Associate
. Provided overall customer care support to Sony Entertainment Home
Video's retail and revenue share accounts for U.S. and Canada.
Responsibilities included managing orders from inception to
invoice, acting as a liaison between sales, production and
trafficking and generating/analyzing ad hoc reports. Account base
included Target, Borders, and online retailers such as Amazon.com
and Bestbuy.com.
. Coordinated DVD and Blu-ray products that required specific product
variations to ensure value added services were achieved such as
ticketing, inserts and gift with purchase.
. Worked closely with internal and external partners to help resolve
key issues as they arose and provided general direction for best
practices to ensure prompt problem resolution and timelines were
met.
. Performed EDI/sales order processing, familiarity with EDI
applications 810, 812, 856 and 860's. Also researched and reversed
customer chargeback requests and return authorizations.
. Ability to multi-task in a very fast-paced, high-pressure
environment and flexible to shift priorities quickly.
. Awarded Employee of the month for contributions made in November
2002 - Certificate of recognition acknowledged being a new employee
and quickly learning newly installed JD Edwards computer program
during busy holiday season.
AllState Legal, Los Angeles, CA, Jan 1996 - Feb 2001
Account Specialist/Team Leader
. Acted as a single point of contact for designated accounts
throughout the Western region of the U.S. that involved providing
high-level customer care to National law firm accounts.
. Provided support to Western-regional sales & marketing
representatives by providing weekly status reports and
communicating inventory availabilities on special order products.
. Selected to relocate from New Jersey to California to help start up
Customer Care department in 1998.
. Recognized in 2000 as "Rainmaker of the Year" for overall
contributions made to account sales growth while providing quality
customer care with the least amount of processing errors.
Team Leader
. Responsible for personally managing assigned accounts while working
with two designated team members in areas of coaching, guiding,
training and educating on best practices for strategic account
retention and growth.
Education/Skills
Howard University, Washington D.C. - Major: Broadcast Journalism Minor:
Business
Microsoft Office XP, Excel and Word, Outlook, Lotus Notes, EDI, JD Edwards,
AS400, 10-key by touch, data entry, strong interpersonal communication
skills, excellent analytical and research skills
Personal
LINKS - Sony holiday volunteer - helped coordinate celebration for Inner-
city youth ages 5-9 (2004-2006)
7 Habits of Highly Effective People & FOCUS seminars (Steven Covey) - 2004
Volunteer work with "Lifebeat" - The Music Industry Fights Aids in New York
City - 1995
Records and Information management class: Tacoma Community College, Fall
Qtr 2010 (currently enrolled)
Contact this candidate