CHET CHAMBERS
Scurry, Texas 75158
abkkau@r.postjobfree.com
SUMMARY
Results-driven professional with 15+ years of E-commerce experience with
extensive sales support background. Collaborative communicator with a track
record of providing technical solutions to achieve targeted revenue goals
while ensuring flawless customer service. Strategic leader able to
identify client needs blended with the ability to influence decisions and
implement innovative ERP solutions in a fast-paced demanding environment.
Proven sales professional both direct to public, and B2B.
( ERP, Supply Chain & CMR Solutions ( Extensive Sales Support
Experience
( Business Process & Change Management ( Delivering
Presentations & Training
( Partnership & Vendor Relationships ( Proposal Support &
Documentation
( Peerless Customer Service Satisfaction ( Needs Analysis &
Customer Mapping
KEY ACCOMPLISHMENTS
( Recognized as solution-oriented performer in deploying new business
processes with established multi-million dollar companies and start-up
business ventures - co-founded and established two successful businesses.
( Following a multi-million dollar acquisition consulted with Tech
Trading and influenced management to purchase a new ERP system that
merged the technology of two companies valued at $30 million.
( Designed and implemented an automated ordering solution, for Digital
Imaging that became the company's key sales tool and led to producing 90%
of their business while reducing the staff by 60%.
( Instrumental in assisting sales team with securing contracts with the
major accounts such as U.S, Mint, Raytheon, and Xerox International
Partners resulting in total revenue of $23M for the company.
( Designed Digital Imaging infrastructure and systems that drove
company revenue to $2.2 million in two years.
( Earned four promotions to Director of IT and E-commerce Manager for
Daisytek, a 2.2 billion-dollar company.
( Implemented a new electronic order system that increased orders from
19% to over 64% with Daiseytek.
( Assisted in creating a "go-to-market' strategy that developed
partnerships with Staples and became an integral part of sales cycle for
electronic business solutions that increased their daily sales from
$5,000 to $70,000.
( Collaborated with sales team and played a key role in winning
business with Office Max and created a shipping and data storage
solution that led to doubling the business of Office Max.
( Other customers, vendors and partnerships include Dell, Wal-Mart,
Epson, Lexmark, Sterling Commerce, Office Depot, and many others
PROFESSIONAL EXPERIENCE
Kingdom Roofing
2010 - present
VP
. Locate damage locally
. Focus on commercial buildings $500,000+
. Assist in dealing with insurance co and repair dammage
. Recruited Managed and Trained sales team
Aspen contracting,KC
2009 - 2010
Storm Chaser
Focus on new business, working with customers to resolve insurance claim
and replace damaged roofs
. Follow storms across the country establishing Aspens name in each new
city.
. Recruited Managed and Trained sales team
DFW Premium Roofing, NRH, Texas
2008 - 2009
Area manager
Focus on new business, working with customers to resolve insurance claim
and replace damaged roofs
. Key role in making DFW the largest roofing company in the metroplex
. Set all sales records company wide
. Recruited Managed and Trained sales team
GIS Specialists, Plano, Texas
2006 - 2008
Solution specialists working with customers to create custom solutions and
training.
Solutions Consultant
Focus on new business, working with customers to design solutions to fit
the business need.
. Implemented strategic direction for sales and marketing to identify
new opportunities.
. Perform technical "DIG"
. Work with the customers to design solution.
. Deliver formal and informal presentations.
. Maintain relationships and implement training with new customers.
PERPETUAL FUNDING, Scurry, Texas
2006 - Ongoing
Start-up fund raising company targeting non-profit organizations
V.P. Operations
Co-founded and built a fund-raising company with strong focus on new
business development and technology.
. Planned and implemented strategic direction for start-up company.
. Set up technology infrastructure including entire back-end system as
well as designed an innovative on-line ordering and fulfillment
process that totally automated all customer orders.
. Identified leads, delivered formal and informal presentations, and
closed business with a one-call sales approach. Maintained
relationships and implemented training with new customers.
DIGITAL IMAGING SUPPLIES, Dallas, Texas
2004 - 2006
Start-up digital imaging supply company serving the Dallas Metroplex
System design/Process Flow/New Business Development
Planned and implemented company strategy, designed and set up company
infrastructure and new systems, handled new business development, and
maintained customer relationships.
. Instrumental in driving revenue from zero to $2.2 million within two
years; sold interest to partner in 2006.
. Created company's e-mail "Personal Shopper" solution - the key sales
tool used to close new business.
. Set up ERP with Net Suite and negotiated contract for phone systems,
saving 30% in costs.
. Personally opened accounts with 30 new customers - recognized as the
leading sales producer.
TECH TRADING, New Jersey
2004 - 2005
$30 million dollar company specializing in digital imaging products
E-Commerce Consultant
Recruited to lead a new business process initiative that merged Tech
Trading and DSI data and processes to one database with a single platform,
following the acquisition of DSI, a $6 million company.
. Delivered presentation to senior executives and sold company on
purchasing new ERP Account Mate software, led implementation, and
maintained system that improved profit margins from 5% to 15%.
. Following implementation, trained sales team on entire system.
. Negotiated contract, installed and configured Toshiba phone switch
that reduced costs by 20% and headcount by 30%.
. Redesigned warehouse process increasing efficiency, reducing both
shipping times and errors.
PFS WEB, Dallas, Texas
2003
E-Commerce Manager
Recruited to manage E-commerce including EDI, FTP, and GIS for multi-
million dollar company spun off by Daiseytek in 2001. Provided leadership
direction and oversight for staff of 14 and build electronic relationships
between PFS and their customers.
. Interfaced with sales team to identify pre-sales strategies,
analyzed and designed solutions that ensured revenue goals and
customer requirements were met for a $32 million company.
. Identified need and influenced purchase of GIS software, designed
and implemented a new E-commerce solution, with a new platform, that
transformed the company's method of doing business.
. Recognized as key leader in retaining business that was in jeopardy
with Hewlett Packard account.
. Interfaced with sales team to identify pre-sales strategies,
assisted in developing proposals, and designed solutions that
ensured revenue goals and customer requirements were met.
DIASYTEK INTERNATIONAL, Allen, Texas
1996 - 2003
World's largest distributor of printable consumables with $2.2 billion in
annual revenue
Director of Information Technology, 2002 - 7/03
Managed E-commerce transactions for customers and vendors including 3rd
party systems, DDMS, Copus, Systems House, ECT, and EDI using Gentran, FTP,
as well as DRP and backup power for entire company. Supported WAN/LAN
technology worldwide. Administered budget for network and E-commerce
department.
. Played integral role in negotiating contract with IBM, SBC, and AT&T
resulting in $17M In business.
. Redesigned new WAN system, using VPN, which reduced circuit costs by
35% as well as converted 27% of fax traffic to FTP technology.
. Designed and set up networks for two new warehouses - under budget and
within deadlines.
. Designed and implemented a 24/7 helpdesk accessible by the entire
company.
E-Commerce Manager, 1999 - 2002
Promoted to E-commerce division with staff of 16 and multiple contractors,
including coordinating activities for software engineers and analysts in
the US. Canada, Mexico, and Australia. Provided leadership direction and
oversight for EDI, FTP, and 3rd party systems with strong focus on sales
team interface.
. Integral part of sales cycle that accompanied sales team on calls
with major clients such as Staples, Office Max, and Dell and designed
end-to-end life cycle process for each customer.
. Managed E-commerce transactions for $400,000 in electronic sales
daily.
. Redesigned EDI system that reduced overhead and time requirements
from 6 hours to 2 hours.
. Modified a cross-referencing system to accept customer part numbers,
for 3rd party entities, that led to dramatic increase in business for
the company.
. Identified solution and managed team that designed and implemented
processes to retrieve and transmit data for 867, 850, and 846 that
resulted in company retaining licensing agreement with a key
customer.
. Reduced VAN charges by 33% through implementing FTP for 832 item
files.
. Implemented new system that Increased U.S. electronic orders from 19%
to 64%.
. Performed in-depth analysis, and designed and set up EDI system for
Australia.
Chet Chambers, Page 3
EDI Analyst, 1998 - 1999
Hand picked for EDI team responsible for customer and vendor mapping in the
U.S. and Canada including 850, 810, 832, 846, 856, 855, and 997.
. Set up Gentran EDI system on AS400 and resolved interconnects for PFS
and new customers.
. Initiated system split for spin off of PFS Web and finalized in 2002
with no interruptions in service.
Network Support/AS400 Operator, 1997 - 1998
Handled global support for corporate PCs and interconnects in Canada and
maintained OS2 E-mail servers company wide. Maintained AS400 operator
coverage, and monitored scheduled jobs and Ques
. Created standards for PC configurations that reduced rollout times by
50%
Solonet Support, 1996 - 1997
Maintained customer support for Solo CDs used by customers and trained on
implementation in the U.S.
. Wrote training documentation for resellers used by thousands of
customers
PENNICAL, Grand Prairie, Texas
1995 - 1997
Network and Desktop Support
Performed conversation from 286 to 486 PC and network with a Novell
backbone.
EDUCATIONAL BACKGROUND and SKILLS
SOUTHERN METHODIST UNIVERSITY, Dallas, Texas
Double major Finance and Economics, and Marketing, 1989 - 1992
Microsoft Applications, AS 400, JD Edwards, SQL, ShowCase Strategy,
Gentran, FTP
Proficient technical background with solid understanding of principals in
various ERP software programs
Multiple sales trainings including Dale Carnegie, Zig Ziggler, Tony
Roberts, ect
Licensed forklift operator (currently expired)