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Sales Customer Service

Location:
Scurry, TX, 75158
Posted:
September 30, 2010

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Resume:

CHET CHAMBERS

***** ** ***** (***)

***-****

Scurry, Texas 75158

abkkau@r.postjobfree.com

SUMMARY

Results-driven professional with 15+ years of E-commerce experience with

extensive sales support background. Collaborative communicator with a track

record of providing technical solutions to achieve targeted revenue goals

while ensuring flawless customer service. Strategic leader able to

identify client needs blended with the ability to influence decisions and

implement innovative ERP solutions in a fast-paced demanding environment.

Proven sales professional both direct to public, and B2B.

( ERP, Supply Chain & CMR Solutions ( Extensive Sales Support

Experience

( Business Process & Change Management ( Delivering

Presentations & Training

( Partnership & Vendor Relationships ( Proposal Support &

Documentation

( Peerless Customer Service Satisfaction ( Needs Analysis &

Customer Mapping

KEY ACCOMPLISHMENTS

( Recognized as solution-oriented performer in deploying new business

processes with established multi-million dollar companies and start-up

business ventures - co-founded and established two successful businesses.

( Following a multi-million dollar acquisition consulted with Tech

Trading and influenced management to purchase a new ERP system that

merged the technology of two companies valued at $30 million.

( Designed and implemented an automated ordering solution, for Digital

Imaging that became the company's key sales tool and led to producing 90%

of their business while reducing the staff by 60%.

( Instrumental in assisting sales team with securing contracts with the

major accounts such as U.S, Mint, Raytheon, and Xerox International

Partners resulting in total revenue of $23M for the company.

( Designed Digital Imaging infrastructure and systems that drove

company revenue to $2.2 million in two years.

( Earned four promotions to Director of IT and E-commerce Manager for

Daisytek, a 2.2 billion-dollar company.

( Implemented a new electronic order system that increased orders from

19% to over 64% with Daiseytek.

( Assisted in creating a "go-to-market' strategy that developed

partnerships with Staples and became an integral part of sales cycle for

electronic business solutions that increased their daily sales from

$5,000 to $70,000.

( Collaborated with sales team and played a key role in winning

business with Office Max and created a shipping and data storage

solution that led to doubling the business of Office Max.

( Other customers, vendors and partnerships include Dell, Wal-Mart,

Epson, Lexmark, Sterling Commerce, Office Depot, and many others

PROFESSIONAL EXPERIENCE

Kingdom Roofing

2010 - present

VP

. Locate damage locally

. Focus on commercial buildings $500,000+

. Assist in dealing with insurance co and repair dammage

. Recruited Managed and Trained sales team

Aspen contracting,KC

2009 - 2010

Storm Chaser

Focus on new business, working with customers to resolve insurance claim

and replace damaged roofs

. Follow storms across the country establishing Aspens name in each new

city.

. Recruited Managed and Trained sales team

DFW Premium Roofing, NRH, Texas

2008 - 2009

Area manager

Focus on new business, working with customers to resolve insurance claim

and replace damaged roofs

. Key role in making DFW the largest roofing company in the metroplex

. Set all sales records company wide

. Recruited Managed and Trained sales team

GIS Specialists, Plano, Texas

2006 - 2008

Solution specialists working with customers to create custom solutions and

training.

Solutions Consultant

Focus on new business, working with customers to design solutions to fit

the business need.

. Implemented strategic direction for sales and marketing to identify

new opportunities.

. Perform technical "DIG"

. Work with the customers to design solution.

. Deliver formal and informal presentations.

. Maintain relationships and implement training with new customers.

PERPETUAL FUNDING, Scurry, Texas

2006 - Ongoing

Start-up fund raising company targeting non-profit organizations

V.P. Operations

Co-founded and built a fund-raising company with strong focus on new

business development and technology.

. Planned and implemented strategic direction for start-up company.

. Set up technology infrastructure including entire back-end system as

well as designed an innovative on-line ordering and fulfillment

process that totally automated all customer orders.

. Identified leads, delivered formal and informal presentations, and

closed business with a one-call sales approach. Maintained

relationships and implemented training with new customers.

DIGITAL IMAGING SUPPLIES, Dallas, Texas

2004 - 2006

Start-up digital imaging supply company serving the Dallas Metroplex

System design/Process Flow/New Business Development

Planned and implemented company strategy, designed and set up company

infrastructure and new systems, handled new business development, and

maintained customer relationships.

. Instrumental in driving revenue from zero to $2.2 million within two

years; sold interest to partner in 2006.

. Created company's e-mail "Personal Shopper" solution - the key sales

tool used to close new business.

. Set up ERP with Net Suite and negotiated contract for phone systems,

saving 30% in costs.

. Personally opened accounts with 30 new customers - recognized as the

leading sales producer.

TECH TRADING, New Jersey

2004 - 2005

$30 million dollar company specializing in digital imaging products

E-Commerce Consultant

Recruited to lead a new business process initiative that merged Tech

Trading and DSI data and processes to one database with a single platform,

following the acquisition of DSI, a $6 million company.

. Delivered presentation to senior executives and sold company on

purchasing new ERP Account Mate software, led implementation, and

maintained system that improved profit margins from 5% to 15%.

. Following implementation, trained sales team on entire system.

. Negotiated contract, installed and configured Toshiba phone switch

that reduced costs by 20% and headcount by 30%.

. Redesigned warehouse process increasing efficiency, reducing both

shipping times and errors.

PFS WEB, Dallas, Texas

2003

E-Commerce Manager

Recruited to manage E-commerce including EDI, FTP, and GIS for multi-

million dollar company spun off by Daiseytek in 2001. Provided leadership

direction and oversight for staff of 14 and build electronic relationships

between PFS and their customers.

. Interfaced with sales team to identify pre-sales strategies,

analyzed and designed solutions that ensured revenue goals and

customer requirements were met for a $32 million company.

. Identified need and influenced purchase of GIS software, designed

and implemented a new E-commerce solution, with a new platform, that

transformed the company's method of doing business.

. Recognized as key leader in retaining business that was in jeopardy

with Hewlett Packard account.

. Interfaced with sales team to identify pre-sales strategies,

assisted in developing proposals, and designed solutions that

ensured revenue goals and customer requirements were met.

DIASYTEK INTERNATIONAL, Allen, Texas

1996 - 2003

World's largest distributor of printable consumables with $2.2 billion in

annual revenue

Director of Information Technology, 2002 - 7/03

Managed E-commerce transactions for customers and vendors including 3rd

party systems, DDMS, Copus, Systems House, ECT, and EDI using Gentran, FTP,

as well as DRP and backup power for entire company. Supported WAN/LAN

technology worldwide. Administered budget for network and E-commerce

department.

. Played integral role in negotiating contract with IBM, SBC, and AT&T

resulting in $17M In business.

. Redesigned new WAN system, using VPN, which reduced circuit costs by

35% as well as converted 27% of fax traffic to FTP technology.

. Designed and set up networks for two new warehouses - under budget and

within deadlines.

. Designed and implemented a 24/7 helpdesk accessible by the entire

company.

E-Commerce Manager, 1999 - 2002

Promoted to E-commerce division with staff of 16 and multiple contractors,

including coordinating activities for software engineers and analysts in

the US. Canada, Mexico, and Australia. Provided leadership direction and

oversight for EDI, FTP, and 3rd party systems with strong focus on sales

team interface.

. Integral part of sales cycle that accompanied sales team on calls

with major clients such as Staples, Office Max, and Dell and designed

end-to-end life cycle process for each customer.

. Managed E-commerce transactions for $400,000 in electronic sales

daily.

. Redesigned EDI system that reduced overhead and time requirements

from 6 hours to 2 hours.

. Modified a cross-referencing system to accept customer part numbers,

for 3rd party entities, that led to dramatic increase in business for

the company.

. Identified solution and managed team that designed and implemented

processes to retrieve and transmit data for 867, 850, and 846 that

resulted in company retaining licensing agreement with a key

customer.

. Reduced VAN charges by 33% through implementing FTP for 832 item

files.

. Implemented new system that Increased U.S. electronic orders from 19%

to 64%.

. Performed in-depth analysis, and designed and set up EDI system for

Australia.

Chet Chambers, Page 3

EDI Analyst, 1998 - 1999

Hand picked for EDI team responsible for customer and vendor mapping in the

U.S. and Canada including 850, 810, 832, 846, 856, 855, and 997.

. Set up Gentran EDI system on AS400 and resolved interconnects for PFS

and new customers.

. Initiated system split for spin off of PFS Web and finalized in 2002

with no interruptions in service.

Network Support/AS400 Operator, 1997 - 1998

Handled global support for corporate PCs and interconnects in Canada and

maintained OS2 E-mail servers company wide. Maintained AS400 operator

coverage, and monitored scheduled jobs and Ques

. Created standards for PC configurations that reduced rollout times by

50%

Solonet Support, 1996 - 1997

Maintained customer support for Solo CDs used by customers and trained on

implementation in the U.S.

. Wrote training documentation for resellers used by thousands of

customers

PENNICAL, Grand Prairie, Texas

1995 - 1997

Network and Desktop Support

Performed conversation from 286 to 486 PC and network with a Novell

backbone.

EDUCATIONAL BACKGROUND and SKILLS

SOUTHERN METHODIST UNIVERSITY, Dallas, Texas

Double major Finance and Economics, and Marketing, 1989 - 1992

Microsoft Applications, AS 400, JD Edwards, SQL, ShowCase Strategy,

Gentran, FTP

Proficient technical background with solid understanding of principals in

various ERP software programs

Multiple sales trainings including Dale Carnegie, Zig Ziggler, Tony

Roberts, ect

Licensed forklift operator (currently expired)



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