Customer Service Medical
Resume:
Joanna Williams **** E Telephone Road, **** . Ventura, CA
Profile
Medical Office Reception - Nine years administrative experience in diverse
business settings. Possess strong communication, customer service and
organizational skills with results in customer satisfaction and
streamlined office processes.
Proficient in managing multiple priorities and make timely and responsible
decisions based upon assessment of a situation
Strengths include; diversity of assignments, ability to organize and
communicate effectively with customers, medical staff and outside vendors
Many years of experience in successfully managing and organizing personal
time and workload. Skilled in working independently
Experienced in basic and specialty computer programs and office machines
Experience
Advantage Physical Therapy, Ventura, California
Aug 2008
to Advantage Physical Therapy is a facility of therapists providing care to
Aug 2010 patients with variety of injuries and health issues. Ranging from
Orthopedic sports to Women's Health Care.
Patient Coordinator
Patient reception, completion of new patient paperwork and preparing
charts
Daily communication and interaction with physical therapists
Delivering highest standard of customer service through professionalism
and friendliness
Daily contact with medical offices, retrieving Prescriptions for therapy
Oct 2006 Follow established policies for policies and procedures to ensure patient
to privacy and confidentiality
Apr 2008 General office responsibilities including answering multi-line phones,
scheduling appointments, maintaining office records through effective file
organization
Primary Medical Group, Ventura, California
Since 1994, Primary Medical Group of Ventura County provides the highest
levels of patient care and specializes in family medicine.
Front Desk Receptionist
Patient reception, completion of new patient paperwork and preparing
patient charts
Daily communication and interaction with doctors
Delivering the highest standard of customer service through
professionalism and friendliness
Operating under general direction, coordinating referrals and obtaining
authorizations
Follow established policies and procedures to ensure patient privacy and
confidentiality
General office responsibilities including answering phones, scheduling
appointments, and maintaining office records through effective file
organization.
Sep 2003 Ocean Orthopedic Management, Ventura, California
to
Aug 2006 Ocean Orthopedic is a medical group of doctors providing general
orthopedic surgery.
Workers' Compensation Coordinator
Supported 3 surgeons (Michael D Began, MD, Thomas F Golden MD, Robert T
Mazurek, MD)
New patient intake, scheduling appointments, and diagnostic testing,
entering statuses
Follow-up to ensure completion of time-sensitive communications and
paperwork
Obtained authorizations for Magnetic Resonance Imaging (MRI), physical
therapy, and surgery
Managed a high volume of telephone contact with insurance adjusters and
Nurse Case Managers
Operating under general direction, completing billing and surgery coding
Maintaining superior customer service levels and adhering to strict
patient privacy practices
Produced quality work within tight time constraints and deadlines.
Education Ventura Community College, Ventura, California
Competed Courses - (1993 - 1994)
General Business
Child Development
References available upon request
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