Customer Service Human Resources

Micaela Rodriguez

**** *. ****** *** ( RIALTO, CA 92376 ( 310-***-**** - CELL (

abkkaa@r.postjobfree.com

Human Resources Generalist

o Offering 5-years of HR experience with a Master's in Human Resources

Management

o Extensive background in HR Generalist practices, including experience

in employee relations, recruitment, training, performance development,

conflict resolution, leadership development, benefits and

compensation, HR records management, HR policies and legal compliance

o Motivated to exercise good judgment with excellent follow-through

o Multitasked in fast-paced environments with strong interpersonal

relationship skills, team player and self-managed

o Excellent communication skills: bilingual (English and Spanish)

HR Skills

EMPLOYMENT LAW Staff Recruitment & Retention Orientation &

FMLA/ADA/EEO/WC Employee Relations On-Boarding

HRIS Technologies Benefits Administration Training & Development

Microsoft Office Organizational Development Performance Management

HR Policies & Procedures

Professional Experience

CURTISS-WRIGHT CONTROLS - CITY OF INDUSTRY, CA

Extensive line of aerospace electronic products, including avionics custom

electronic controls, power conversion for military, smoke detection and

fire protection systems.

HR Generalist, 2005 to Present

o Fulfill a broad range of HR functions, including recruiting, new hire

orientations, employee training, benefit administration, oversee

disciplinary action, manage HR records, safety and OSHA compliance,

workers compensation, and rewards and recognition programs.

o Officer of Employee Satisfaction Surveys for CW Controls, with nearly

2,000 employees in the US, Canada, UK and Mexico. Facilitate executive

webinars on survey results.

o Administer leave-of-absence programs, FAA anti-drug and alcohol program

and audit preparation for compliance.

o Deliver monthly metrics to the HR leadership team via teleconference.

Create management reports, President Report and custom reports for

finance.

o Promote a teamwork/open-door environment.

< Maintain workers' compensation program in full compliance and train

managers and supervisors on procedures to follow in case of injury.

< Handle employee issues including disciplinary procedures and

investigations.

< Continue to revise job descriptions across all departments.

< Provide guidance and communications to managers and employees during

performance reviews.

< Handle day to day responsibilities while working on longer-term and on-

going projects.

Professional Experience (continued)

< SUCCESSFUL AT BUILDING RELATIONSHIPS AND PARTNERSHIPS AT ALL

ORGANIZATIONAL LEVELS.

< Responsible, organized and strong work ethic.

< Responsible with confidential materials.

o Continuously volunteer for corporate projects.

ADP, INC., - La Palma, CA

Provides flexible payroll services that improve payroll management

Client Account Representative, 2002-2005

Delivered world class service customer service.

Supported seven ADP products and technical support.

Assisted clients with payroll concepts, new hire reporting and

multi-jurisdiction taxes.

Worked with clients on W2 amendments and year end reports.

Worked multiple tasks efficiently in fast-paced environment.

Demonstrate exceptional attention to detail and problem solving.

Exhibited expertise in California state and federal laws and solid human

resources policies and practices.

DNP INTERNATIONAL - Whittier, CA

A global importer and supplier of the finest raw ingredients, distributes to

manufacturers and leading innovators in the nutritional supplement, food,

beverage, cosmetic, animal nutrition and pharmaceutical industries.

Customer Service/Sales 2001-2002

Prospected for new accounts.

Excellent presentation skills with the ability to organize and express ideas

clearly.

Processed phone orders and provided price quotes.

Represented the company in trade shows (Natural Products Expo).

Maintained company website and newsletter.

Education

KELLER GRADUATE SCHOOL OF MANAGEMENT OF DEVRY UNIVERSITY - LONG BEACH, CA

Master of Business Administration, Human Resource Management (with Honors)

American InterContinental University - Los Angeles, CA

Bachelor of Arts, International Business Administration (with Honors)

Brooks College - Long Beach, CA

Associate of Arts Degree- Fashion Merchandising (with Honors)

Certifications & Training

PROFESSIONAL DEVELOPMENT:

< Member of Society for Human Resource Management (SHRM)

< DISC Certified

< Complete ongoing training in the areas of compensation and benefits,

employee and labor relations, leaves of absence, workers' compensation

and workplace safety.

Contact this candidate