Customer Service Representative

Roxanne Waldron

PO Box ***, Morenci, MI ***** 517-***-**** **************@*****.***

Objective

Obtain employment where I can apply my skills and experience to benefit the company/workplace. To accomplish

goals and perform duties in a timely and independent manor with minimal supervision.

Education

Administrative Assistant 2012 Jackson Community College

Major: Applied Sciences-Administrative Assistance

Related coursework: Microsoft Office Suite, Computer Technologies and Typing, Communications

Skills & Abilities

Computer

I have fast and accurate typing skills and can multitask while on the phone and computer. I have knowledge of all the

Microsoft Office programs and have implemented most of them in my daily activities.

Communication/phone

As a Customer Service Representative, I am on the phone most of the time dealing with customers. I have been

complimented many times by customers and co-workers who are satisfied with the way I handle calls and

communication.

Organizational/filing

Filing paperwork and keeping the desk and filing cabinet organized.

Experience

Customer service rep. E.D. Rutledge Agency, Inc June, 2009 - Present

Job entails: answering phones, taking messages, handling customer payments, filing papers, working with customers

on their policies and discussing their different options, some book keeping, balancing money drawers for bank

deposit, and noting customer’s debits/credits on their individual accounts.

References:

Work Reference:

Leah Rutledge. Supervisor/Co-Owner at E.D. Rutledge Insurance Agency, Inc. in Waldron, MI.

Educational Reference:

Chris Olds. Faculty/Teacher at Jackson Community College.

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