Software Engineer Manager

PHILIP GORDON

**** ** **** ***** ****** City, MO 64118 913-***-****

abkk8z@r.postjobfree.com

MANAGER - INFORMATION & TECHNOLOGY SERVICES

Strategic Leadership / IT Project Management / Applications Development &

Deployment / SDLC

Continuous Improvement / Cost Controls / Cross-Functional Teams / Budgeting

/ Service Delivery

A skilled IT professional with proven private and public sector management

experience, I excel at leading teams that provide cutting-edge

technological solutions that meet or exceed business objectives. I support

corporate profitability by directing the effective utilization of staff

resources, controlling costs and minimizing risk. Working with key

executives, managers and other staff personnel, I boost IT performance and

functionality.

o Directing user-focused information and technical development projects

and departments

o Building consensus, getting results across multiple disciplines

o Developing technological solutions to provide a competitive edge

o Formulating and leading IT strategies to sustain business growth

o Recruiting, training, supervising and evaluating IT personnel and

staff

A natural leader with exceptional analytical skills, I complete projects

quickly and efficiently, doing it right the first time. Calm and

communicative, I work well with people at all organizational levels across

multiple disciplines. I hold a BSBA from Kansas State and a JD from

Washburn University, and am a certified EMT.

SELECTED ACCOMPLISHMENTS

Improved Team Productivity. Assigned to lead two IT teams that were

delivering 60% and 80% of expected performance. Trained teams to better

understand Federal and State processes. Worked with internal SMEs to

identify and deliver resources in a more timely way. Raised performance

scores to 85% and 100% in first year.

Coordinated Business Information. Three separate teams in four geographic

locations were working against each other. Organized regular teleconference

meetings among groups. Developed strategy to share information, ensuring

timely awareness of issues, making better decisions and improving

efficiencies.

Reduced Labor Costs. H&R Block needed to control labor costs and operating

expenses. Conducted full performance review, identifying cost-saving

measures. Analyzed budget development process. Implemented annual plan,

reducing costs by an average 5% for three years in a row.

Optimized Technology for Online Applications. Inefficiencies slowed access

and functionality for web applications and users. Worked with teams to find

opportunities to improve processes. Initiated upgrades to increase web

engine speed by 15%, reducing time for both online users and 12,000

nationwide retail outlets.

Initiated Strong Quality Control Systems. With more than 150 field-reported

errors requiring 65 updates, teams needed to improve software quality.

Worked with teams, emphasizing excellence and improving processes.

Strengthened quality of seasonal work. Reduced reported errors by 36% in

first year.

CAREER SUMMARY

Technology Manager, H&R Block, ($4B financial services firm), 2007 to 2010.

Led multiple teams of software developers, working with business units, end-

users, project managers, QA teams and upper management to design, develop

and distribute software products and services. Managed $2M budget and

groups up to 19.

Lead Software Engineer, 2004 to 2007. Promoted to direct software

development efforts for applications used in 12,000 offices, e-commerce and

internet environments. Led product testing teams. Assisted software

engineers in development efforts on more complex issues. Mentored team

members. Managed four with budget of $100K.

Software Engineer, 1997 to 2004. Developed custom software applications for

nationwide use. Directed QA technicians during testing procedures. Worked

with business analysts to develop and implement application enhancements

and improvements. Completed assigned development projects. Managed $60K

budget.

Quality Assurance Analyst, 1996 to 1997. Performed unit testing and

business acceptance testing of creative business applications. Provided

first and second level help-desk assistance to retail offices by telephone

and email. Developed test scripts and plans for software applications.

Resolved complaints and initiated long-term solutions.

Personal: I enjoy gardening, finishing home improvement projects, working

with local charities and improving my skills. I have earned the Executive

Leadership Certificate through the University of Missouri - Kansas City.

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