Customer Service Sales

Kathryn E. Sheets

**** ****** ****** . ********, **** 43214 . 419-***-****

. ********@*****.***

PROFESSIONAL SKILLS SUMMARY

Self-starting, motivated professional with a strong customer service and

sales background seeking to advance career. Extensive knowledge and skills

include:

. Business-to-Consumer Sales . Business-to-Business Sales

. Customer Service

. Communication . Critical Thinking/Decision Making .

Goal Oriented

. Multitasking . Relationship Management .

Problem Solving

PROFESSIONAL EXPERIENCE

Verizon Wireless, Universal Sales Representative

February 2010- Present

. Facilitate product and services sales to an average of 40 customers

daily

. Drive sales to maintain a goal of 12 new accounts and 3

data services a month

. Performed competitively to exceed goals with 17 new

accounts and 7 data services a month

. Analyze customer's accounts and fit them to an appropriate product and

service

. Responsible for excellent customer service on a daily basis

. Promoted from Customer Service Representative to Universal

Sales Representative after five months with the company

. Build relationships with customers in an effort to maintain

brand loyalty

. Resolve service issues for customers

Demo Product Specialist, Wm. Bolthouse Farms

April 2006- February 2010

. Conducted demonstrations of Bolthouse Farms beverages and salad

dressings

. Educated customers on the company's products and benefits

to initiate and maintain sales

. Performed consistently in the top 15% in sales of all demo conductors

. Met and exceeded sales quotas of 20 bottles per hour

Editorial Intern, The Publishing Group, Ltd.

September 2009- December 2009

. Composed articles for publication in company magazines such as Dublin

Life and Upper Arlington magazine

. Created web exclusives for City Scene's webpage

Event Planning Intern, Westerville Area Chamber of Commerce

September 2008- December 2008

. Drafted and edited multiple press releases for local newspapers such

as The Columbus Dispatch

. Assisted with event planning for the Chamber's most important annual

event, Evening of Elegance auction

Sales and Marketing Intern, Brighter Minds Media

March 2008- August 2008

. Generated and executed marketing and promotional opportunities

. Presented marketing mission at local programs such as The Ohio State

Fair

. Trained new interns and delegated responsibilities amongst the team

EDUCATION

The Ohio State University, School of Communication - Columbus, Ohio

Fall 2005- December 2009

Strategic Communication, College of Arts and Sciences

Minor in Professional Writing

Capital Program in Marketing involving 42 extra hours of study in

classes devoted to marketing

Graduated Cum Laude, Cumulative GPA: 3.5/4.0

Dean's List Winter 2006, Spring 2006 and Autumn 2008

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