Manager Customer Service
Resume:
C alvin John Klumpp I I
Crowley, LA 70526
Email: abkk6p@r.postjobfree.com
Objective Position as Manager
Qualifications
Proven ability to lead, provide creative motivation, and prioritize
duties
Excellent management skills and experience
Organized and structured, yet willing to explore every possible
course of action to achieve the given goal
Extensive training in proper guest service and conflict resolution
Excels in working with time restrictions and deadlines
Able to juggle multiple tasks
Comfortable with both Windows and Mac operating systems
P rofessional
Experience
H ollywood Casino
Baton Rouge, LA January 2008-Present
Table Games Dealer
As a dealer, I’m constantly interacting face with our guests and learning
what it takes to not only make them happy, but to keep them happy. In my
brief time here, I’ve quickly established positive relationships with not
only our guests, but with the people I work with in table games and other
departments, too.
Circuit City
Lafayette, LA October 2007 - January 2008
Salesperson
As a salesperson in the retail industry, it was my job to provide friendly
customer service and provide knowledgeable assistance to customers with
any questions they may have. While mainly working in the television
portion of the store, I took it upon myself to learn as much about the entire
inventory of the store to better assist my customers, rather than passing
them off to a salesperson in the specific section.
Coushatta Casino Resort
Kinder, LA October 2004 - August 2007
Beverage Shift Manager
My experience as a table games pit supervisor carried over into my duties
as a beverage shift manager. Whether I was assigning servers to specified
areas, organizing break strings, making schedules, assisting bartenders and
barbacks when needed, dealing with guest complaints, or helping set up
our nightclub for weekly entertainment, I was always able to stay on top of
all my necessary duties and lead the shift with innovative methods and a
caring, understanding philosophy.
P u rple Passion
New York, NY August 2003 - October 2004
Assistant Store Manager
As the Assistant Manager, my responsibilities included making work
schedules, ordering inventory, fulfilling web and mail orders, organizing
stock on the shopping floor, assisting staff on the floor with customers,
rectifying customer complaints, general maintenance to ensure a clean
store, setting up window displays, and organizing demos and workshops
with guest speakers and presenters. I was also director of personnel in
which my duties entailed handling worker disputes and hiring/firing when
needed.
Coushatta Casino Resort
Kinder, LA August 1999 - August 2003
Table Games Pit Supervisor
I am able to work well with others, even in the most challenging of
situations. Through years of training and experience, I am organized and
knowledgeable in the operations of a gaming pit including assigning
dealers to tables, coordinating break strings, utilizing the early out list
when necessary, ensuring there are the required amounts of cards and dice
for the shift, staying up-to-date on the MTL logs and CTR sheets, and
assisting dealers and fellow supervisors with guest requests and
complaints. I have exceeded the expectations of my guests with ensuring
the integrity of each game dealt through real-time experience, knowledge
of the game, and great vision to prevent dishonest play. Time as a pit
supervisor has made me comfortable in dealing with large sums of money
and stressful situations.
Key Achievements
Frequent recognition for exceptional guest service and table
security
Acknowledgements by shift manager on running pits smoothly
and effectively
Education
Louisiana State University at Eunice - Associate of Business
Management - Hospitality Management
Points of Emphasis
Was an on-campus tutor in both Math and English
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