Customer Service Human Resources

Sabrina V. Major

*** ****** ****

St. George, SC 29477

Mobile: 803-***-**** Email Address: *******.*****@*****.*** Home: 843-***-****

OBJECTIVE: To secure a challenging and rewarding position in Human Resources within a challenging company that

will utilize my financial, organizational, managerial, and customer service skills

SUMMARY OF QUALIFICATIONS

Ability to work effectively both as a team member and independently in fast paced-environments

Superb interpersonal, managerial, financial, organizational, problem solving and multi-tasking skills

Excellent researching abilities utilizing technology such as the internet and other web based applications

Microsoft Office proficient; Word, Power Point, Excel, and Outlook

EDUCATION

South Carolina State University- B.S. Business Administration with a concentration in Management

Graduation Date: July 2005

Webster University- M.A. Human Resources Management

Graduation Date: July 2010

WORK EXPERIENCE

Customer Service Representative/Teller, The Citizens Bank June 2006-Present

St. George, South Carolina

• Establish and develop relationships with current and potential customers

• Open deposit accounts, sell products and services such as CD’s, IRA’s, Visa Check Cards and ATM Cards to

both consumers and small business customers

• Diplomatically resolve customers complaints, request, concerns on as-needed basis

• Accurately process payments, transfers, cash advances, deposits, and withdrawals in a timely manner

• Develop the ability to work in a fast-paced atmosphere while maintain excellent customer relations

• Adhere to policies, procedures, and compliance laws

Title Lending/Collection Agent, TitleMax of Orangeburg November 2005-June 2006

Orangeburg, South Carolina

• Performed inspections and appraisals on vehicles and processed vehicle liens in conjunction with DMV

• Researched and review past due and current customer accounts

• Established new and renewed customer’s accounts

• Maintained inventory of repossessed vehicles and processed vehicle loans and pawns

• Collected on delinquent and current accounts utilizing various types of financial data and software

Sales Representative/Photo Lab Technician, CVS Pharmacy November 2000- November 2005

Orangeburg, South Carolina

• Provided comprehensive customer awareness, assistance, and service

• Operated and process account transactions through cash, check, and credit cards

• Reviewed and help organize inventory activities for the store

• Operated a Gretag Master Lab machine providing photos within one hour

• Trained staff of four sales representatives on various duties, responsibilities, procedures and policies

• Ability to follow instructions well and make decisions with little or no supervision

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