Customer Service Security
Resume:
Michael Kelly
*** ********** ******( Birmingham, AL 35244( 334-***-**** (
abkk44@r.postjobfree.com
Skills Summary
Project Management Computer Savvy Front-Office Operations
Report Preparation Scheduling Professional Presentations
Written Correspondence ?General Office
Skills Supervison competence
Work Experience
Lee County Youth Development Center - Opelika, AL
Residential Specialist II April 2010 - Present
?Determines and provides basic case management services to
residents to interface with other social services.
?May assume lead position in the absence of or at the
discretion of the Administrator and/or Program Manager.
?Administers medications and performs basic nursing duties as
prescribed by the physician.
?Observes and monitors residents, charts resident behaviors,
activities and changes in mental and physical conditions.
?Directs staff and assists residents in activities of daily
living, to include bathing, grooming, hygiene, laundry, cleaning.
?Coordinates and supervises recreation activities and outings of
residents.
?Transports and supervises residents as necessary.
?Monitors safety and security of environment. Leads and assists
in management of behavioral emergencies.
?Audits resident charts, enters information into computer, and
answers telephones.
?Attends and participates in general staff meetings.
?Maintains timely, complete written records of resident's
contacts, attendance and other documentation.
Spherion/TSYS BPM - Columbus, GA
Customer Service Representative May 2009 - September 2009
? Understanding bank policies and procedures.
? Opening and closing accounts and maintaining payments.
? Knowledge of each product, providing information on product
features.
? Process possible fraud on accounts and make security updates to
customers account.
? Investigate all complaints and concerns of customers.
Colonial Bancgroup - Montgomery, AL
Branch Specialist/Investment Representative/Security Operations, June 2007
- March 2009
? Monitored tellers while working on teller line as head teller.
? Supervised branch security by minimizing counterfeit bills, stolen
checks, possible robberies, and forged checks.
? Cooperated with Federal Agencies in conjunction with the Federal Bureau
of Investigations, United States Secret
Service (Montgomery, AL field offices), and evaluate possible
customers in attempt to commit fraud.
? Assists branch employees with opening and closing procedures, branch
security features, and maintain vault alarm
Functions.
? Knowledge of the institution's security policies and procedures,
maintaining perimeter security of branch.
Alabama Air National Guard - Montgomery, AL
Information Management Specialist, August 2006 - December 2008
? Assist clients with a range of information tasks including records
management and electronic communications.
? Perform client support administration client-level information
technology support functions.
? Process information systems requirements to support mission needs.
? Manage hardware and software, by performing and diagnostics of
information systems.
? Coordinates and documents information systems repairs.
Education
Auburn university - Montgomery, al
BACHELORS DEGREE IN JUSTICE PUBLIC SAFETY/HOMELAND SECURITY, AUGUST 2009
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