Manager Customer Service
Resume:
Lisa Alexander
Montgomery, Alabama 36116
(C) 334-***-**** (H) 334-***-****
abkk3w@r.postjobfree.com
OBJECTIVE: Full-time position that will allow me to advance my skills and learning
potential while assisting in the overall achievements of the organization to which I plan
on being a key member.
PROFILE:
Proficient in data entry, spreadsheets, excel, power point, and word processing
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skills.
Expert competence in financial duties, with expert supervisory skills.
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Adopt a creative approach to problem solving through use of excellent analytical
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skills.
Detailed orientated and resourceful in the completion of projects with the ability
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to multitask effectively and to work in a fast paced environment meeting strict
deadlines.
Proven ability to collect consolidates, organize and prioritize business needs.
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Excellent interpersonal skills, confident and poised in interactions with
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individuals at all levels readily developing rapport with all.
EXPERIENCE:
Winn-Dixie Inc.,
Front End Manager 2009-present
• Coach, Train, and Mentor Associates.
• Utilize time management, delegation, and problem solving techniques to ensure
all tasks are completed effectively and efficiently.
• Provide outstanding Signature Service and help assure Customer Loyalty.
• Attend Sales and all other meetings held as part of the Management Team.
• Oversee the handling Office Procedures.
• Hire and Schedule employees.
• Handle all disciplining and terminating of employees
• Responsible for the Store’s cash audits process.
• Handle conference calls.
Baptist Medical Center
Patient Access Specialist, Supervisor 2008-2009
Supervise a team of 50 plus employees.
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Oversee areas in Main Admitting, Emergency Department, Surgery and
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Outpatient Lab
Handle issues that arise stemming from customer service complaints, missing
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doctor’s orders, handle doctor discrepancies and clerical computer issues etc…
Perform Leadership Hospital rounds.
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Administrator meetings and conference calls dealing with Hospital business
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Prepare Revenue Cycle Report, Fail-Bill Report, RTE Report, Duplicate Medical
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Record Report and Clerical Performance Month End Reports.
Assist Director and Manager in area daily driven success goals.
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HR duties select and interview applicants for hire.
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Insurance verifications, patient data entry, and entry level coding.
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In Med Group, Inc.
Account Receivable, Team Leader 2007-2008
• Cash posting receives all local and electronic banking accounts.
• Perform posting for Hospital Facilities, Payroll Office, Vendors, and Nursing
Home Facilities.
• Work using excels spreadsheet, ten key calculator, EOB’s, Patient Mailers, and
Electronic Remittances.
• Process remittance advices from Medicare, Medicaid, and BCBS are recorded on
the RA Recap spreadsheet that is located on the Shared Drive .
• Entered all office charges on a “CPSI” medical software system.
• Prepares reports for the BOM and CFO.
Emmanuel & E Accountant and Tax Clinic
Office Manager/Part- Time 2007-2008
• Prepared Tax documents for Clients including E-Filing.
• General Accounting and Budgeting of Clients accounts.
• Proficient in preparing 1099’s, 1040’s, Word, Excel, and W2 documents.
• Handled Customer Concerns.
• Filing, Coping, and organizing clients’ confidential documents.
• Company Payroll.
• Clients Payroll Spreadsheets.
Signature Performance
Accounts Receivable Specialist Supervisor 2005- 2007
• Process accurately approved write-offs resulting in accounts receivable reflecting
actual dollars owed to each military treatment facility from explanation of
benefits received from several different insurance companies.
• Prepares the daily reconciliation.
• Investigates discrepancies and daily balancing of cash receipts.
• Liaison between Government representatives and Company Corporate office.
Accomplish timely review and research accounts which results in credit balances
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from previous payment entries from explanation of benefits.
Receives and routes all correspondence received with payment data as required or
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necessary to other members of the team for appropriate entry of payment to
patient’s account.
Resolve problem accounts that shows no payment received.
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Coordinate month end process with Team Director of Client Services.
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Maintains a system of materials needed for audit purposes.
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Provide daily, weekly, and monthly performance reports as directed.
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Handle payroll audits of employees under my immediate supervision.
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Handled Company’s expense account on a Local level.
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Entry level Human Resource duties performed
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Montgomery Obstetrical and Gynecological Associates
Front Desk Manager 2004-2005
• Answered multi-line phone.
• Checked patients in and out after visit with the doctor.
• Entered all office charges on a “Medisys” medical software system.
• Verified all insurance coverage.
• Obtained all pre-certifications required by various insurance companies.
• Collected co-pays and deductibles from patients.
• Typed letters using Microsoft words.
• Scheduled appointments for referral of patients to other providers and or return
appointments for follow-up.
Education:
Calhoun High School 1989-1992
Diploma
Trenholm State Technical College 1994-1994
Certificate, CNA
Troy University Montgomery 2005-Present
Pursing Bachelors in Business
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