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Customer Service Manager

Location:
Douglas, GA, 31535
Posted:
September 30, 2010

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Resume:

Melvin L. Williams III

*** ***** ****** *****

Douglas, Georgia

31535

Phone home: 912-384-

**** *******: 912-383-

6237

Objective I wish to obtain a management position within an established company.

Education 2005 – present Valdosta State University Valdosta, Georgia

Majoring in Business Management

2003 – 2005 South Georgia College Douglas, Georgia

Associate of Science Degree, Business Administration

Degree focused on handling the daily operations of a business.

1989 – 1993 Coffee County High School Douglas, Georgia

College Preparatory Diploma

Curriculum focused on college attendance and success.

Work experience 2010 - present Orcon Products Douglas, Georgia

Supervisor

Supervise production lines throughout the daily operations.

Ensured that products remain in compliance with company specifications.

Maintained accurate weight, packaging and labels to undergo the shipping

process throughout batch changes.

Conducted safety meetings, departmental safety inspections and employee

evaluations.

2006 - 2009 Pilgrim’s Pride Douglas, Georgia

2nd Processing Supervisor

Supervised 2nd processing production lines, a total of 46 employees

throughout daily operations.

Ensured that products remained in compliance with USDA rules and

regulations.

Maintained accurate weight, packaging and labels to undergo the shipping

process throughout batch changes.

Conducted safety meetings, departmental safety inspections and employee

evaluations.

Managed departmental man hours, hiring and terminations.

Generated department budget and production reports.

2005 - 2006 Quick Change Douglas, Georgia

Cashier

Conducted monetary transactions with customers for goods.

Stocked the cooler and shelves with merchandise.

Maintained the cleanliness of the store at all times.

2005 - 2005 Rent-A-Center Douglas, Georgia

Account Manager

Managed over 200 accounts and 150 clients.

Maintained current account status on all accounts.

Delivered and picked up merchandise.

Responded to service calls.

Performed sales calls and product setup.

Explained product features and benefits to potential customers.

2004 - 2005 South Georgia College Douglas, Georgia

Peer Mentor

Promoted various workshops and seminars within the TRIO program.

Directed students to available campus resources such as: tutoring sessions

and counseling.

Monitored student’s ability to adjust inside and outside of the classroom.

Motivated students to overcome hardships and focus on graduating.

2004 - 2005 Lowes of Douglas #1783 Douglas, Georgia

Customer Service Associate

Explained product features and benefits to customers.

Resolved customer complaints.

Promoted extended warranties and contractor installs.

Stocked shelves and loaded merchandise into customer’s vehicles.

Matched the products with projects of the customers.

Operated various forklifts and pallet jacks.

2003 - 2004 Staff Mate Douglas, Georgia

Order Filler and Labeling Associate

Labeled products and placed them onto a conveyer belt for shipping.

Front faced all products and removed any empty pallets.

Unloaded and loaded trucks of freight.

2000 - 2003 Tecumseh Products Douglas, Georgia

Material Handler

Maintained operating temperatures and levels on all furnaces.

Melted aluminum ingots and charged scrap parts.

Exchanged parts containers and scrap containers.

Operated a die cast press, a 60,000 lb. furnace and a power industrial truck.

Loaded and unloaded trailers with aluminum ingots and scrap metal.

Cleaned furnaces and power industrial trucks.

1997 – 2000 Springhill Homes Fleetwood #54 Pearson, Georgia

Floor Department Assistant Supervisor

Oversaw 20 employees in several areas of construction.

Responsible for employee evaluations, hiring, and terminations.

Designed floor plans and plumbing layouts.

Installed plumbing and venting, linoleum and assembled porches.

Maintained compliance with specifications and regulations.

Responsible for area safety, man-hour planning and forecasting.

Management skills Possesses strong interpersonal skills, gets along well with others, and

believes in the team philosophy. Detailed oriented and follows

instructions well. Completed the Zinger Miller Management Program

through East Central Technical College. Also completed the Quick Start

Course at East Central in safety and industrial truck operation. HACCP

certified by Florida A&M University. Advanced in Microsoft office, SAP

and Kronos.

Military services 1994-1997 Specialist U.S. Army Fort Hood Texas. Track vehicle

crewmember. Engineer team leader and heavy equipment operator.

Dug fighting positions for the M–1 tank.

Breached tank ditches and mine fields.

Operated the (AVLB) bridge launcher and the (M9 ACE) armored

combat earthmover.

References Angela Nuga, Director, Student Support Services 912-***-**** or

389-4318

Zack Paulk, General Manager, Wal-Mart Distribution 912-***-**** or 592-

7534

Charles L. Paulk, Family Self-Sufficiency Coordinator, Georgia Department

of Community Affairs 912-***-**** or 389-1832



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