Customer Service Sales
Resume:
Rebecca Coates
Ruther Glen, Virginia 22546
************@*******.***
SUMMARY
Experienced and dedicated professional with noted success
in developing customer loyalty and maintaining
organization in the workplace
QUALIFICATIONS
• Extensive knowledge and experience with customer
service.
• Able to type 60+ WPM.
• Knowledge and experience using Microsoft Office Word,
Excel, Power Point, and Access.
• Ability to multitask and communicate directly.
• Ability to organize in a clean and orderly manner.
• Responsible and able to act as a leader in developing
or structuring a project.
• Equal ability to work by self and with others.
• Ability to use a multiline telephone.
• Ability to learn quickly and retain knowledge of
Standard Operating Procedure.
WORK EXPERIENCE
07/2007-12/2007
Special Service Desk
Associate
At home depot as a special
services associate, I was
responsible for the management of
all computerized orders. I was
also required to keep track of
inventory, manage front end
reports, and train other staff
members on Home Depot's computer
systems. In addition, I was a
trained cashier that handled
opening and closing of the store
with a register and assisting
customers with their purchases. I
offered credit to every customer
1
to promote sales, answered a
multi-line phone, and maintained
excellent customer service while
doing so.
03/2007-07/2007
Special Service Desk
Associate
At home depot as a special
services associate, I was
responsible for the management of
all computerized orders. I was
also required to keep track of
inventory, manage front end
reports, and train other staff
members on Home Depot's computer
systems. In addition, I was a
trained cashier that handled
opening and closing of the store
with a register and assisting
customers with their purchases. I
offered credit to every customer
to promote sales, answered a
multi-line phone, and maintained
excellent customer service while
doing so.
08/2006-11/2006 City of Rale
Director of Millbrook
Exchange
At this position I managed an
after school program. The duties
of this job included overseeing
my staff, creating new and fun
ways to accomplish day to day
activities, and maintaining
organization with reports.
01/2006-08/2006
Fundraising Representative
Telemarketing for non-profit
organizations. In order to do
this I had to "sell" the
organization using wonderful
customer service and establishing
customer loyalty.
2
09/2005-12/2005
Retail Sales Associate
My responsibilities were to
manage the cash register, answer
telephones, fold clothing and
clean the store, provide customer
service, and assist with any
other miscellaneous duties.
05/2005-08/2005
Camp Counselor
Provide children with a safe
environment and act as a leader
while participating in various
activities. This also included
organizing art projects and field
trips for the children.
11/2004-02/2005
Camp Counselor
Be a leader of fifth graders
after school while they
participated in homework, sports,
and other miscellaneous
activities.
08/2003-08/2004 Cumberland Cou
Receptionist
My responsibilities included
greeting, answering multi-line
telephones, organizing files,
typing up reports, managing an
after school program, and
providing customer service for
any who needed assistance.
03/2002-06/2003
Dance Instructor
I taught ballet with students
ranging from three years of age
to fourteen. I focused mostly on
beginner’s level ballet but as
3
time progressed so did the
difficulty. This job required me
to set up an area where the
children could stretch, jump, and
warm up. At the end of the year,
we put on a small recital that I
had to organize, set up, prepare,
and break down at the end.
EDUCATION
2010-2010 Germanna Community College Fredericksburg,
Degree: Associate’s with Psychology VA
Specialization
GPA: 3.8
Accomplishments: Dean’s List
Fayetteville, NC
2009 - 2009 Fayetteville Technical
Community College
Degree: Psychology
GPA: 4.0
Accomplishments: Dean’s List
2004 - 2006 North Carolina State Raleigh, NC
University
Degree: Psychology
GPA: 3.565
Accomplishments: Dean’s List
2001-2004 Jack Britt High School Fayetteville, NC
Degree: College Prep.
GPA: 4.24
Accomplishments: Principal’s Honor Roll
4
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