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A I M E E VA N F O S S O N

OBJECTIVE

To apply my communication and customer service skills to the benefit of my employer, accepting the challenge

while striving to surpass goals and apply management and leadership skills with the opportunity to excel and

advance to my full potential within the organization.

EMPLOYMENT

03/2010 Present Wells Fargo Financial, Customer Service Rep

Act as the voice of Wells Fargo Financial to answer any questions or concerns held by merchants

Act as liaison between merchants and sales, credit, billing, and funding departments

Answer approximately 120 calls daily, assisting over 30,000 merchants

Enforce privacy, confidentiality, and information security policies regarding account information

Provide merchants with solutions to credit applications, funding issues and account management

Train merchants in processing systems, credit applications, credit decisions, and funding processes

Maintain merchant account information

Manage accounts in multiple systems including CSS, Unisys, and FDR

Complete paperwork for merchant communications, credit account files, and General Dealer Agreement

issues

Assist with taking customer phone payments using OTIS

Specially trained to use Net Search to correct and updated customer addresses

05/2003 08/2009 Professor Bellows Photographics

Altoona, IA

Sales Associate

Took pictures, retail sales/customer service, answered phone, handled internet orders, took inventory,

cleaned.

2008/09 Team Leader (Second in line to the manager).

08/2006 01/2007 Pizza Ranch Altoona, IA

POS/Salad Bar

Made sure the salad bar was clean and stocked, answered the phone, helped with the drive thru

EDUCATION

August 2003 May 2007 Southeast Polk High School Pleasant Hill, IA

August 2007 December 2009 University of Northern Iowa Cedar Falls, IA

EDUCATION EXPERIENCE

Intermediate French, Microsoft Office Programs, Keyboarding, Ten number keypad, Cash handling, Basic

accounting

REFERENCES

Brent Uzzo 515-***-****

Lori Anderson 515-***-****

Jacqui Meunier 515-***-****

Lynne Olson 515-***-****

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