abkk02@r.postjobfree.com Lincoln, NE 68528
Cabela's World's Foremost Bank
Nov 2009-present
Lincoln, NE
Team Lead
Answer daily questions for a staff of 40 (there are multiple shifts
with a department count of more than 90) or more employees.
Scheduling for our department of more than 90 employees.
Monitor and give feedback to approximately 30 employees monthly.
Make daily, weekly, and monthly reports for my supervisor and the
bank.
Communicate employee needs to supervisors and supervisor needs to
employees.
Handle escalated calls from employees when needed.
Teach training classes
Keep department procedures, policies and employee side duties up to
date.
Cabela's World's Foremost Bank
Nov 2009-July 2010
Lincoln, NE
CLUB PRO
Learn the different departments of World's Foremost Bank.
Assist in other departments when needed.
Monthly career development meetings with a mentor in the bank.
Cabela's World's Foremost Bank
July 2009-Oct 2009
Lincoln, NE
Team Lead (temporary position)
Answer daily questions for a staff of 30 or more employees.
Monitor and give feedback to over 60 employees.
Make daily, weekly, and monthly reports for my supervisor and the
bank.
Communicate employee needs to supervisors and supervisor needs to
employees.
Handle escalated calls from employees when needed.
Cabela's World's Foremost Bank
May 2007 to Present
Lincoln, NE
Collector-late stage
Call outbound and take inbound calls for past due accounts
Help customers find the best options for payments
Train new employees
Communicate with employees, customers, management and outside
agencies
Carlos O'Kelly's
March 2007 to May 2007
Lincoln, NE
Waitress (part time)
Took customer orders, organized the flow of service to each table
Communicated with co-workers, management and customers
Side duties to help the restaurant run smoothly
Romano's Macaroni Grill May 2006 to
March 2007
Lincoln, NE
Hostess (part time)
Organized the flow of the restaurant
Helped communication between management and servers
Prairie Life Center June 2004 to May
2006
Lincoln, NE
Nursery staff (part time)
Provided child care and organized group activities
Communicated with parents, children, and other staff
Education
Bachelor of Science, University of Nebraska-Lincoln, Lincoln, Nebraska
Business Management
Skills
Word, Excel, Power Point, and some Access
Experience with scheduling software
Community Involvement
3 gallon blood donor
Taught second grade Sunday school August 2009-May 2010