Customer Service High School

Gayle E. Angel

**** **** ***** ****

Chana, IL **015

Phone: 815-***-****

E-mail: ******@*******.***

Qualifications

• AAS in Business Administration w/ Concentration in Marketing, IVY Tech Community College,

2010.

• Technical Certificate in Accounting, IVY Tech Community College, 2010.

• Licensed Cosmetologist, 2008.

• Computer Numeric Controlled and Programmable Logic Controlled Systems Technician, 1984 to

2007.

• Licensed Nail Technician, 1990 to 1994.

• Avon Beauty Representative, 1999 to 2004.

• Owner/Operator of Sunny Ray’s Tanning Salon and Gift Shop, 1997 to 2001.

• Dean’s List at Ivy Tech Community College, January 2008 to December 2009.

• Dean’s List at David Demuth Institute of Cosmetology, December 2006 to May 2008.

Professional Experience

• Ford Motor Co. - Visteon Automotive Systems, LLC, Connersville, IN, 1984 to 2007.

I gained nearly twenty four years experience working as a machine set-up and group leader. I worked

closely with management to address and resolve safety and quality concerns. I trained employees in

using Standard Operating Procedures, Statistical Process Control Principles (SPC), and Control Charts.

My mechanical, technical and computer skills allowed me to keep my production lines running

efficiently to meet customer demands. I learned to operate and maintain the following machines:

KOYO, INDEX, OLOFSSON, SIEMANS and ALLEN BRADLEY CNC and PLC controlled production

lines.

• Sunny Ray’s Tanning Salon and Gift Shop, Connersville, IN, 1997 to 2001.

While owning and managing my own retail and service business for five years, I maintained customer

records, handled the cash and banking aspects of the business, created marketing and promotional

activities, managed scheduling, and maintained quality and inventory control. I hired trained and

supervised employees while teaching them verbal and written communication skills in order to better

service our customers. I am loyal, energetic, and ambitious. I can work independently, yet possess

leadership qualities.

Computer and Professional Skills

• Microsoft Office, Windows XP, Internet Explorer, Various Graphics Arts Programs.

• Customer Service

• General Clerical

Education

• Ivy Tech Community College, Graduated May 2010.

• David Demuth Institute of Cosmetology, Graduated May 2008.

• Hotel / Restaurant Management Diploma, ICS, Graduated November 1993.

• Brookville High School, Brookville, IN, Graduated May 1983.

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