Customer Service Health Insurance
Resume:
LORRAINE CASIANO
Orlando, FL 32828
abkjzh@r.postjobfree.com
Objective
Seeking an employer that would provide a position to utilize my skills, knowledge while learning new things, and provide quality
service.
Skills Profile
• Experience in Customer Service, and possess the ability to work with all levels of management, under pressure, and in a
fast-paced environment.
• Strong interpersonal, organizational, communication, bilingual, problem solving skills, self orientation, responsible,
reliable, detail oriented and multi-tasking.
• Proficient of the use of computer, and MS application, maintain and update filing, inventory, and database systems, either
manually or using computer.
• License in Dental Assistant with Expanded Functions.
Employment History
Health Insurance 09/2007-01/2010 First Medical Health Plan San German,PR
Sales Agent
• Explain features, advantages and disadvantages of policies to promote sale of health insurance
plans to individuals.
• Call on policyholders to deliver and explain policy, to analyze insurance program, and suggest
additions or changes, or to change beneficiaries.
• Perform administrative tasks, such as maintaining records and handling policy renewals.
• Data Entry.
Cashier 05/2008-08/2008 Sam’s Club Mayaguez, PR
• Provide customer service by greeting and assisting customers, responding to customer inquiries,
and complaints.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Maintain clean and orderly checkout areas.
Dental Assistant 03/2004-11/2004 Belky Santiago Dental Care DMD San German, PR
• Prepare patient, sterilize instruments and set up trays, and assist dentist during dental
procedures.
• Expose dental diagnostic x-rays, and take and record medical and dental histories and vital signs
of patients.
• Order and monitor dental supplies and equipment inventory.
Receptionist 09/1999-12/2003 Associate Design Constructors San German, PR
• Perform administrative support tasks such as proofreading, transcribing handwritten information,
and operating computers to work with invoices, and other documents.
• File and maintain records, and transmit information or documents to customers, using computer,
mail, or facsimile machine.
Education
2003 Ramirez College Institute Mayaguez, PR
Dental Assistant with Expanded Functions Associate Degree
2000 Emma’s Beauty Academy Mayaguez, PR
Cosmetology- Graduated
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