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Customer Service Sales

Location:
Augusta, GA, 30907
Posted:
September 22, 2010

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Resume:

Robin Lee Allen

**** ***** **** ********, ** ****7 706-***-****

abkjzd@r.postjobfree.com

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OBJECTIVE

Administrative Assistant for company seeking a highly organized person with

knowledge in distribution and manufacturing, accounting and data entry.

Have excellent communication skills; a sense of ownership; attention to

detail; cheerful outlook.

WORK EXPERIENCE

5 years of diversified experience with an outdoor lawn equipment company,

including Customer Service, Accounts Receivable and Order Entry. Improved

the order entry process to increase accuracy and trained others in the

procedure; Instrumental in refunding $2 million to customer for cancelled

orders; Communicated regularly with Sales to keep customer terms, pricing &

models current and updated orders as needed; Informed customers of account

status with monthly statements and YTD Sales reports bringing past dues

from 15% - 20% down to 2% - 3%; Reduced the number of discrepancies by

taking a proactive approach; Customers stated I "represent Husqvarna in an

outstanding manner, unmatched by any other employee there", "always work

with the highest moral and ethical standards to see each issue through to

the end"; Expedited orders by communicating daily with other departments on

production, shipping and distribution of product; Briefly entered customer

cost and applied cash payments; Proficient in LotusNotes, JD Edwards and

Microsoft Excel & Word. (Husqvarna Outdoor Products 2005 - 2010)

Worked previous 5 years as Office Manager for business that included an

Antique Car lot, Golf Course, Subdivision and Real Estate Office.

Organized filing system to differentiate businesses; Discovered overpayment

for insurance on properties no longer owned; Cut back on waste/overspending

by maintaining Golf Course inventory and accurate records of property;

Administered a multi-million dollar budget, in close communication with tax

consultants and lawyer; Administered all employee benefits, analyzing

yearly to receive best coverage for best price; Prepared and filed all

payroll, workers comp and sales tax reports; Maintained employee records,

making sure all documentation was legal and up to date. Proficient in

QuickBooks Pro and T-Value. (Lawrence Marshall Interests 1999 - 2004)

Other work experience - 19 years as an Elementary School teacher, 10 yrs.

as grade level lead, 5 yrs. on Campus Improvement Committee, 5 yrs. on

Textbook Committee, 3 yrs. Cheerleader/Pep Squad sponsor (1979 - 1999)

EDUCATION

Bachelor of Arts in Education, SUNY at Cortland, Cortland, NY 1978

Numerous additional professional courses and workshops in education.

PERSONAL

Born 1956. Excellent health. Enjoy sewing, reading and travel as hobbies.

Active in church activities. Gain pleasure in teaching others, learning

new things and challenges requiring out of the box solutions.



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