Customer Service Sales

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Marcia J. Durkin

abkjx6@r.postjobfree.com

Cell 239-***-**** Home 239-***-****

**** ****** ***** #***

Cape Coral, Fl 33909

OBJECTIVE To obtain a position as Executive Assistant for Accelerated Learning Solutions

SUMMARY OF • More than 25 years combined management and administrative experience.

• Extensive management experience and customer service skills.

QUALIFICATIONS

• Specialties include multi-tasking, database experience, accuracy.

2009-Present Cape Coral Eye Center, Cape Coral, FL

Practice Consultant Assistant

• Managed/performed frame inventory of over 8000 frames

• Monthly benchmarking statistics to track sales

• Customer Service in Surgery Center with patients prior to surgery

• Purchasing, receiving & distribution of frames for 6 offices

1990 - 2009 Larson Directories/Ogden Directories, Cape Coral, FL

Database Administrator

• Receive, design and process customer requests of listing information with local telephone

company.

• Create ad and listing layouts in Quark Express. Responsible for proofreading before

publication.

• Assist with administrative tasks such as customer service, sales reports, sales contracts

and payroll duties.

• Developed a billing and sales reporting system that processed payroll and accounts

payable.

1987 - 1990 Grant Eyeglasses, Cape Coral, FL

Accountant

• Processed payroll and accounts payable.

• Managed retail outlet as needed.

• Trained employees at retail outlet.

1970 - 1987 Donnelley Directory, Cape Coral, FL

Customer Service Manager

• Handled all facets of customer support including calls, questions and complaints.

• Developed a training manual for a national sales reporting system, ultimately responsible

for training employees throughout the U.S.

SKILLS Computer Skills: Microsoft Word, PowerPoint, Excel, Quick Books

Database Management Systems: Quark Express, Filemaker Pro

COMMUNITY St. Cecilia's Parish Fundraiser Fort Myers, FL

• Coordinator, March 2009

SERVICE

St. Cecilia's Parish 25th Anniversary of Oblates St. Francis Dinner, Cape Coral, FL

• Volunteer Coordinator, March 2007

• 400 in attendance

Diocese of Venice Jubilee Celebration Mass, Germain Arena, Ft Myers, FL

• Participating Churches Coordinator, April 2000

• Scheduled and coordinated seating charts, schedules, and transportation

Miracle of Life Concert Fundraiser, Barbara B Mann Hall, Ft Myers, FL

• Ticket Sales Manager, 1998

2

• Handled cash and deposits of ticket sales for this sold out event

EDUCATION Duquesne University, Pittsburgh, PA

REFERENCES Mr. J. Keith Arnold 14101 River Rd. Ft. Myers, FL. 33905 239- 560-4731

Ms. Jackie Randel 239-***-****

Mr. Roger O’Halloran Atty 2180 W First St. Ft. Myers, FL. 33901

Mrs. Jane Iannini 1030 SE 46th St., Cape Coral, FL. 33904 239-***-****

Mr. Jack Janke 904 SW 19th Ln., Cape Coral, FL. 33991 239-***-****

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