Process Management

Padma Dangat

*** ***** **, *** ***, Carol Stream, IL 60188, USA 1-630-***-**** abkjuh@r.postjobfree.com

PROFILE:

Over 5 years of experience as a Business Process Consultant in diverse business domains utilizing

techno-functional skills. Experience in enterprise architectures and business reengineering

processes/activities to include “as-is” and “to-be” views of organizational constructs . My aspiration is to work

in a progressive environment where my expertise in Business Process Management would make valuable

contribution to various internal and external processes of the company. My work experience statistics

comprised of:

Business Domain: Automobile, Telecom, Non Profit, Aviation Industry and IT Service

Management.

Business Process Modeling: AS-IS, TO-BE Process Models, Swim Lane-Workflows,

System Integration Models, Class Diagrams, and Sequence Diagrams.

Requirement Analysis: Functional & Non Functional Requirements, Process Maps,

Business Rules.

Requirement Facilitation : JAD (Joint Application Development), Interviews, Conference

calls, Review Meetings, Brainstorming sessions, Process walkthroughs

Extensive knowledge of Business Process Modeling concepts and software’s viz., MS Visio,

ProVision 6.2.1 (product of Metastorm.) and ARIS Business Architect

Strong technical background with programming skills, database concepts, UML and

software development life cycle.

SKILL SET:

Process Framework: IDEF, SIPOC, eTOM, ITIL, Enterprise Architecture Model

Methodologies: Solution Delivery Framework, Unified Modeling Language, BPMN 1.1

Modeling Tools: MS Office Suite, MS Visio, ARIS and ProVision ( product of Metastorm)

Programming languages: C, C++, Visual Basic, Java, Java Script, PL/ SQL, HTML, COBOL, Pascal

Operating Systems: Microsoft Windows (9x/2000/XP/Vista), UNIX, LINUX, Solaris, DOS.

Database Management Systems (DBMS): Oracle and MS Access.

EDUCATION:

Masters In Computer Science, University of Pune, India,

Bachelors In Computer Science, University of Pune, India

ITIL V3 foundation certified

WORK EXPERIENCE:

United Airlines – Chicago, USA Nov 09 - Present

Currently working with the Business Architecture team of United Airlines to model the core business

processes for their Loyalty Program called Mileage Plus. BPM tool used is ProVision by Metastorm

Responsibilities:

Analyze existing business processes to evaluate current capabilities, identify process inefficiencies,

improvement opportunities and best practices.

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Work in partnership with key business stakeholders in the MP 2.0 i.e. Loyalty Program to develop and

document new processes.

.

American Express – Phoenix, USA July 09 – Nov 09

Worked with the Strategy & Architecture Solutions group to implement IT Service Management processes

and functions. Build integrated enterprise models for ITIL processes, within Service Lifecycle Framework.

Responsibilities:

Define, document, and analyze IT solution delivery processes, develop and facilitate identified areas for

process improvement. Modeling tool used was ProVision by Metastorm.

Helped define roles and responsibilities in the new process and contributed to standardization

efforts.

Feeding America – Chicago, USA Dec 08 – June 09

Mapped the core business processes like Product Sourcing, Warehousing, Order Management/

Shopping/ Agency relations and Finance related to the Food Banks. Formed working teams to identify,

understand, document and map the current state of the core business processes. Standard notation used for

business process modeling was BPMN 1.1. This served as common language to bridge the communication

gap between business process design and implementation.

Responsibilities:

Business process modeling to document core business processes like Product Sourcing,

Warehousing, Distribution, Transportation and Finance.

Develop standard operating procedures. Interview SMEs to identify and define the business

processes, inputs and outputs, business rules and data dependencies

Provide project management for multiple teams of 5 to 7 subject matter experts (SME) working

on each core business process.

Alberg Software Ltd – Naperville, USA June 08 – Nov 08

This project consisted of two phases first being the revamping of existing Resource Management process

through Business Process Redesign. Analyzing the opportunities for improvements and problem areas,

devising the to-be process which was further implemented in consultation with management. Also the roles

and responsibilities of the Resource Manager were re-drafted. Then a new web based Resource

Management System was conceived. Once the Purchase Order from the client was received the RMS was

used to create a new project. The entire resource management process was automated.

Responsibilities:

Mapped the AS-IS process, assessed the current resource allocation and planning

processes for improvements and devised the new improved process.

Role and responsibilities of the resource manager were re-drafted as per the new business

process. Followed the Unified Modeling Language (UML) based methods using MS Visio to create

Business flow diagrams and Data flow diagrams.

Tech Mahindra - Pune, India Oct. 05 – June 06

Worked with Business Process Management Group of Tech Mahindra with British Telecom as the client. .

21CN (21st Century Network) was a Next Generation Network (NGN) being deployed by British Telecom over

the next 5 years. The core aim of the project was to bring the UK's telecoms network in to the digital age, at

the same time allowing BT to save up to £1billion per year in costs. The total cost of the project is estimated

at £10billion

Responsibilities:

As a Process Analyst captured the high-level process designs and process impact

statements. Tool used for process modeling was ARIS. The eTOM (enhanced Telecom Operations Map)

framework was used as standard to develop the business processes

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Worked closely with the client to have a thorough understanding of their business processes,

to design & deliver end to end processes for the various scenarios pertaining to migration in order to

enable planned mass migration of BT Wholesale’s existing customer base from one type of network to

advanced 21C network.

Performed high level process design / service design and created detailed component

process

design documents and workflows.

.

Tata Technologies- Pune, India Jan 03 – Oct 05

Client: PMO Office Tata Technologies June 04 – Oct 05

Business Process Re-engineering using ProVision Enterprise Pro (a tool used using Workflow, strategy,

Use case, Business Interaction modelers) and MS Visio. Gathering requirements for the processes mapped.

This assignment was a stepping stone to envisage the business processes into the culture of the company it

was led by the COO of Tata Technologies.

Responsibilities:

Worked on the ‘Business Process Design Project’ as Process Analyst. This involved

streamlining (redesigning) Service Delivery processes - Order to Cash Cycle which encompasses of

sub-processes like: Service Order creation, Resource Management, Project Execution & Time booking,

Billing & Invoice generation

Performed analysis to identify critical problem areas and opportunities for improvement

to the processes, people aspect and technology support. Created a TO BE process

Designed and developed integrated human resources workflows for 22 processes in People

CMM at Tata Technologies Ltd. (Now certified at level 5 of SEI PCMM) for Head HR at Tata Technologies.

Client: Tata Motors June 03 – June 04

In depth business process mapping of NPI (New Product Introduction) Process as Process Designer, this

was a part of Business Process Study for ERC & PCBU -Engineering Research Centre & Passenger Car

Business Unit. Methodology used was IDEF - Integrated Definition methodology. This assignment was

performed for the Executive Director of Tata Motors with the objective of mapping the entire the business

processes of the company and further align them with the NPI.

Responsibilities:

Studied the existing Vehicle Development Process. Devised a process mapping methodology to be

followed for the entire project and determined the tool which would best suit the project and the domain.

Processes mapped included Styling, Prototyping, NVH and Crash Testing.

Worked towards integrating all the sub processes within every process. Also assembled the higher

level processes with the various interfaces and other cross functional processes.

Finalized the process maps and took Sign-off from process owners.

Further configured the various EDS Team Center modules as required.

Client: Ethernet Everest Jan 03 – June 03

The project was called - EWISE which was a web enabled Distribution management solution. Worked as

Software Engineer with Oracle 9i Application Server on Solaris platform in Supply Chain Management

domain. The client was Ethernet Everest a part of ACC Group - the leading company in the cement sector.

Responsibilities:

Participated in various system development phases like design, code, test and debug

Designed a graphical user interface which was the front-end of the Distribution management

solution.

Programmed the Order entry and Order approval in Order Management Module

Participated in the unit, integration testing and bug review meetings.

Provided training to end users in using the new application as well as explained the

basic functionality and features. Created user manual and training material.

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