Manager Administrative Assistant
Resume:
Cindy Hemmerly
*** *'Lyn Street
Columbus, OH ***28
*************@*****.***
OCCUPATIONAL HISTORY
IMPROVEIT HOME REMODELING
Receptionist/Data Entry Sept. 2007 - Oct. 2008
. Responsible for directing incoming calls to correct person/department.
. Greeting visitors and applicants. Assisting applicants in filing out
forms.
. Sending applicants rejection letter and maintaining files by
department.
. Cancellation of contracts by entering into database and sending
letter.
. Purchase and deliver all office supplies to appropriate department
. Scheduling the conference room.
Incoming/outgoing mail. Sort and distribute incoming mail. Meter all
outgoing mail. Responsible for UPS, FED EX, and DHL shipments. Switched
from daily DHL to an independent shipper and saved approximately $5.00 on
each prepaid envelope.
Maintain current and terminated I-9s, driver's license, car insurance, and
workers compensation files. Changed terminated employee files from one
notebook that included five years to a single notebook for each year.
Reporting mileage and use of company credit card for gasoline for 15
employees.
Daily submission of mileage and gas receipts changed to monthly.
Tracking of monthly cell phone usage using Excel spreadsheet for 100
employees. Created new document with names and phone numbers sorted
alphabetically for human resource manager, supervisor, and receptionist.
Other Accomplishments: Converted 72 boxes of folders into 9 file cabinets.
Created a 10 page notebook with detailed instructions for daily, weekly,
and monthly responsibilities.
RAINBOW FLOORS
Administrative Assistant Feb. 1990 - Apr.2007
. Responsible for accounts receivable, payable, and payroll
. Coordinating installation date between customer and installer
. Preparing radio scripts and layout for newspaper advertising.
. Ordering all carpet, hardwood, and vinyl.
. General office duties, answering phones, typing, filing and sales.
Resolved complaints by serving as a liaison between customer and
manufacturer.
Created file with forms and procedures to file a claim.
Selected as company representative to yearly conventions. Attended
distributor workshops and training on new products.
Maintained a list of vendors, including account number, telephone number,
salesperson, and product sold.
-Page Two-
NETCARE CORPORATION (formerly Southwest Mental Health Center)
Property Manager/Purchaser Oct. 1983 - Jun.1989
. Interviewing, yearly evaluation, and daily supervision of maintenance
crew.
. Monthly site inspection of four residential facilities and two office
buildings.
. Responsible for keys to all facilities, rooms, desks, files, and
assignment to staff.
. Scheduling maintenance and assigning eight vehicles.
. Obtaining cost estimates and bids for purchased items.
. Purchase of all equipment, office supplies, and maintenance items.
. Solicit and maintain contractual relationships various companies.
. Interacting with the accounts payable regarding payment of all
invoices.
Material Production Coordinator Sept.1982 - Sept.1983
. Assisted in development and production of community and staff
newsletters, annual report, flyers, brochures, letterhead and business
cards.
Administrative Secretary Feb. 1979 - Aug. 1982
. Typing and message handling for six vice presidents, filing, bulk
mailings.
. Prioritize and assign typing requests among secretarial pool.
. Updating policy and procedure manuals for JCAH site accreditation.
Participated in the selection/purchase of telephone system. Trained the
switchboard operators and held seminars for staff on changes and new
features. Removed off-site extensions to save money.
Also participated in the selection and purchase of a word processor.
Attended classes and trained clerical staff.
Education and Training
NCUS (Teach Tech) Columbus, Ohio Microsoft Suite 2007
Bliss Business College Columbus, Ohio 12 month secretarial course
Clear Fork High School Bellville, Ohio Diploma
S[pic]of SUMMARY OF PREDICTIVE INDEX RESULTS
CINDY HEMMERLY
Report Date : 3/10/2010
SUMMARY
Cindy is a modest, unassuming person who is a conscientious, cooperative
teamworker, eager to do all that her job requires of her, and particularly
careful, thorough, and accurate with details. With professional training
and experience, she will do her work dependably and carefully and take her
responsibilities seriously.
With a work pace which is quicker-than-average, she learns thoroughly from
both training and
experience, and applies what she learns to getting work done on time and
right. Quick and accurate with details, she handles them well as a
supplemental part of her work and is less effective if required to handle
them repetitively as a major aspect of her job.
Cindy enjoys and derives satisfaction from doing things for others,
including customers, company management or her team. She will exercise
initiative within the clearly structured and defined framework of her
responsibility.
In contact with customers, co-workers, and management, Cindy is pleasant,
friendly and agreeable in a cheerful, low-key way. She expresses herself
tactfully, amiably, and with precision in her area of expertise. She's a
helpful, supportive coach and mentor, eager to share what she knows with
others. Her sense of urgency and sense of duty combine to make her actively
concerned about the timeliness and excellence of her work.
In general, Cindy is a cautious and careful person, respectful of company
authority and traditions, a specialist who avoids risk and uncertainty by
taking care to do her work accurately, thoroughly and efficiently.
MANAGEMENT STYLE
As a manager of people or projects, Cindy will be:
. Focused on efficiencies: she is eager to complete work by 'the book'
and within accepted standards and policies, as quickly as possible
. Cooperative and courteous; a careful team player whose drive is to
ensure that her team produces high quality work for others - her
company, her client, her colleagues
. Respectful of authority and considerate of others - she is fast-moving
and emphasizes harmonious relationships and quality and timeliness of
work
. Cautious when delegating; she takes pride in her work and is eager to
do things right, so her follow-up will be quick, thorough, and
constructive, ensuring that all procedures have been followed and all
standards met
. Supportive and understanding; Cindy is a helpful coach or mentor,
interested in developing thoroughly trained employees
. Conscientious and careful; she will offer her opinion when solicited,
when the schedule is in jeopardy, or when she has particular expertise
in an area.
Cindy Hemmerly
Page Two
SELLING STYLE
As a salesperson, Cindy will be:
. Careful, conscientious, and thorough - content to talk about the ins
and outs of any product she knows in great depth
. Friendly and supportive - unlikely to rush or pressure her prospect;
she is there to help them find a tailored, proven solution that will
satisfy their requirements
. Driven to prepare for any presentation - she is most comfortable
answering questions when she is certain she knows the correct answer
. Genuine and factual; likely to present facts and data in written form
to prove that what she is saying about her product or service is true
. Comfortable discussing implementation details, considering them an
important aspect of the sales process
. Better at selling tangible products with which she is intimately
familiar than she is with more abstract concepts or services.
MANAGEMENT STRATEGIES
To maximize her effectiveness, productivity, and job satisfaction, consider
providing Cindy with the following:
. Clear description of her job, with duties and responsibilities defined
specifically
. Thorough training and opportunity to learn everything that she needs
to know about her work
. Opportunities to leverage her specialized experience and training to
help the company or its customers
. Support and encouragement, particularly during times of change or
uncertainty
. Freedom from repetitive routine
. General assurance of security, respect, and appreciation of her work.
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