Customer Service Manager
Resume:
Summary
Manager of franchise with strong customer service experience. Successfully
multi-task without compromising attention to detail. Develop and maintain
customer relationships through effective communication.
Areas of strength include
> written and oral communication > attention to accuracy &
detail
> time management / multi-tasking > customer service
> fast adaptability > ability to work in team
settings
EXPERIENCE
Manager, The UPS Store, 2009 - present
. Promoted to position
o Assistant Manager from 2008-2009
o Part-time Sales Associate from 2006-2008
. Manage time effectively by prioritizing customer walk-ins, phone calls,
printing projects, mail distribution, packaging, and shipment deadlines.
. Manage accounts of mailbox holders by sorting mail, forwarding mail,
settling past due payments, and opening & closing mailbox accounts.
. Effectively utilize POS system to complete transactions, close & balance
tills, and review sales reports to find ways to increase sales.
. Oversee on-the-job training of new employees.
. Explain concepts and answer questions about the shipping process to
customers.
. Estimate supply needs and place orders to maintain an appropriate
supply.
. Handle high-value transactions including international shipments.
. Resolve customer complaints and issues including loss/damage claims.
. Assist customers with variety of office services and printing projects.
. Assess any packing charges and process shipments for items brought in.
. Expertly pack items (sometimes high-value/fragile) according to carrier
shipping standards.
Pharmacy Technician, Arden Pharmacy and Gift, 2006 - present
. Promoted to current part-time position after four years as a part-time
sales associate.
. Accurately enter detailed prescription information per doctor's
specifications into database to generate a label and submit a claim to
insurance company.
. Handle insurance claim problems and resolve them for the customer.
. Complete prescription orders by precisely dispensing drug strengths and
quantities for pharmacist's approval.
. Manage time effectively by prioritizing the order in which to complete
prescription requests.
. Complete monthly inventory of narcotics with pharmacist to comply with
MN Board of Pharmacy regulations.
EDUCATION
Northwestern College, Saint Paul, MN
Bachelor of Science, History ? May 2008
REFERENCES
Ms. Alison Cook
a
Pharmacist
Arden Pharmacy and Gift
3529 Lexington Ave N
Saint Paul, MN 55126
Mr. Randy Jessup
Owner
The UPS Store
2355 Fairview Ave N
Saint Paul, MN 55113
abkjtt@r.postjobfree.com
Mr. Chuck Erickson
Manager / Owner / Pharmacist
Arden Pharmacy and Gift
3529 Lexington Ave N
Saint Paul, MN 55126
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