Project Management

Summary of qualifications

I am a high energy professional trainer and coach with innovative and

creative ideas for business solutions. My ability to partner and coach all

levels of management and staff in an organization is a key strength and

value I add to an organization. I have the ability to motivate and inspire,

and focus on the individuals while maintaining the corporate view. I am a

coach, facilitator, and change manager / change catalyst whose background

has been in IT organizations. Currently I work with organizations and

individual professionals and business owners who want to make changes in

their business and lives. Included in my capabilities are:

Training Design and Development

Executive coaching

Professional Speaking

Personal / professional communications transformation

Presentations Makeover coaching

Change Management consulting

Team Leadership

A developer of people - connecting individuals to the big picture and how

their role integrates

Facilitation of business process changes creatively expressed in written,

oral and graphic communications.

Varied responsibilities in several organizations

Professional experience

The Dwyer Group May 2010 -

August 2010

Lead Developer

. Contacting prospects for various franchise contacts creating prospect

opportunities

. Develop leads thru the usage of scripts, role playing

. Contribute to lead development team

i-SHIFT Now! (formerly Connections Unlimited)

July 2004 - Current

Owner; LifeBusiness Coach, Speaker, Communication Catalyst

Individual business coach for small business owners, entrepreneurs,

managers, and leaders

Licensed and Certified Master Strategic Attraction Coach

Developer of the TeamShift and Life is Better with a BOA! programs

Innovator of BizProv - application of Improv skills to the business

environment

Speaker at the Power Tools for Non Profits Conference in Houston 2008,

2009. Topic: BE the Message

Speaker at the Houston American Society of Training and Development

Conference 2008. Topic: Improv Your Training Practice

Speaker at the National Organizational Development Network Conference 2007.

Topic: Improv Your OD Practice

Published in the Practitioner, the National OD Network magazine. Topic:

Advancing the Scene: Using Improv as an OD Intervention.

Key partner in developing the Strategic Attraction Coaches Academy and

Training program for PerfectCustomers, Inc.

Faculty of the Executive Coaching Institute at the University of Houston's

Continuing Education Department. Programs include Coaching for Change,

Coaching for Conflict Resolution, and Improv Your Communications.

Faculty of The Women's Forum at the University of Houston's Continuing

Education Department.

Lead Strategic Visioning and Design sessions for small business owners -

Visible Applause, Leak Systems Inc.

Patricia A. Walters, continued

Professional speaker delivering programs on Life is Better with a BOA!, BE

the Message, BIZProv - Business is Applied Improv, and SHIFT from problem

to possibility

Co-author of the Art of Making Connections Manual.

Licensed Power Connections Trainer

Teleseminar leader for Attracting Your Perfect Customer and Attraction In

Action for PerfectCustomers, Inc.

Applied Improv and Role-play facilitating for BP Americas as part of the

Senior Leadership program offered by the Learning Americas group of BP.;

Shell Trading as part of the Diversity and Inclusiveness program. The

training consisted of 6 sessions of 3 hours each training a total of 120

financial services staff.

Workshop leader for communication and relationship building tools -

BizProv, Improv Your Communications, Power Connections , Strategic

Attraction Planning

Developing and delivering leadership workshops for Shell in various groups.

Provided guidance on the design, developed the interventions for RACI,

SWOT Analysis, Belbin typing, among other things.

Associate for the ICS-Connect communication style typing indicator

Professional Organizations:

International Association of Coaches (IAC)

American Society of Training and Development: Coaching Special Interest

Group co-leader

Houston Organizational Development Network - Programs Committee (HODN)

Spirit At Work Houston - Core Team (SAW)

American Business Women's Association (ABWA), SWAPEN chapter

Heights Leads Group - co-founder

Shell Information Technology International October 1998 -

September 2004

Professional Services

Change Management Consultant October 1998 -September

2004

. Part of the leadership for the women's network (Women Adding Value

Everywhere) 2002-2004 for Shell Oil which created and developed a seminar

on Work Life Integration. The session utilizes a video created, produced

and starring Shell women. Currently the session is being delivered to

some of the Shell businesses in the U.S. - Shell Chemicals, Shell

Trading, and Shell E&P.

. Working with project leaders to determine overall communication plans for

technical implementations, such as infrastructure, government compliance,

eCommerce solutions. Providing solutions to supplement the people side of

the implementation - i.e. training requirements, teambuilding activities,

communication inside and outside the team, marketing solutions,

documentation needs, as well as leadership and team coaching/mentoring.

Specific projects included:

. Change Management Lead for Shell in the U.S. Records Management System

(2003 - 2004)

. Global Change Management Lead - Global Infrastructure Desktop Rollout for

Shell Services International (2002 - 2003)

. Change Management Lead for the Focused Results Delivery / Managing IT

Spend for Shell Oil Products (2003)

. Change Management Lead for the SAP Add-On system, AIMs for Shell Oil

Products (2001)

Patricia A. Walters, continued

. Change Management Lead for the Export Compliance in the U.S. Rollout for

Shell Services International (1999 - 2000)

. Change Management Team member, Global Connectivity (1998-1999)

. Instrumental in establishing the Project Closure process (After Action

Review) into projects. Working with the Knowledge Management group,

established a process to obtain learnings and recommendations for project

life cycle development. The information is to be stored in the Knowledge

Management Tool, LiveLink, to be utilized by current and future project

managers.

Koch Industries/Koch Gateway Pipeline/United Gas Pipeline December 1985

- July 1998

Human Resources

Selection and Development Leader June 1997 - July 1998

. Working with the leaders to coach/mentor on people issues -- talent

needed, talent utilized and talent to be develop, as well as connect the

leaders to where the money is in the business for having the right talent

employed. Instrumental in placing internal candidates into open

positions within some of the Koch organizations.

. Responsible for developing processes which enhanced the structure for non

exempt staffing -- mentor program, temporary services management, titles

framework, learning lunches, internal placement for non exempt, as well

as other programs.

. Coached and mentored individuals on how their roles connected to the

company and departmental visions, having them view their role as a

profitable and important link in the business chain, and to take an

honest look at their capabilities and understand strengths and

limitations. Worked extensively with individuals to define their roles,

and development plans. Coached business leaders on providing feedback

and facilitated feedback sessions.

Information Systems

Business Systems Analyst September 1994 - June

1997

. Lead the development and delivery of hands-on application training for

the Pipeline's business customers (Shippers, Operators) on the Koch

Exchange product. The focus provided business process education with an

emphasis on the system as an enabler. This effort was provided for 200

customers over a 2-week period. The objective was to provide JIT

training prior to product roll out.

. Designed and coordinated delivery of the Koch Exchange User Manual.

Coordinated efforts of documentation and graphics development, as well as

customer requirements for the documents.

. Responsible for project planning, issue resolution, staffing and guiding

the design and development for the Volume Allocation, Billing and Balance

Settlement areas of the system.

. Initiated, designed and delivered team communications (newsletters,

project status) as well as company wide communications on the status of

the project, hints and tips, motivational messages tied to the vision of

the project and the company.

Patricia A. Walters, continued

. Designed and developed new team member orientation which was instrumental

in assimilating new employee, as well as contract, staff into the project

team on an 'as needed' basis. The objective was to provide history,

overall business and system views, as well as milestones and set

expectations for the remainder of the project.

. Key role in requirements definition for the Customer Settlement portion

of new application for the gas transportation business. This included

Volume Allocation, Billing and Settlement portions of the Gas

Transportation process. This project moved the transportation systems

from the Model 204 Mainframe environment to Client Server.

Manager, Application Support September 1989 - August

1994

. Managed a staff of 4 programmer/analysts whose responsibility was solely

to support and enhance the U-NITE product for our external customers.

The product resided on the customer's PC and has a dial in capability to

inquire as well as send information to KGPC. The team enhanced, as

well as maintained the product for the customers (Shippers and Operators)

for KGPC.

. Responsible for the managing, design, development and implementation of a

new nomination process. The project team consisted of 12

programmer/analysts with a budget of approximately $500,000.

. Responsible for the support and enhancement of the Transportation

Contracts and Volume Control applications and the initial design and

implementation of the electronic customer system, U-NITE. Managed a team

of 5 - 6 programmer/analysts.

Lead Systems Analyst December 1985 -

September 1989

Senior Programmer/Analyst

Programmer/Analyst

. Supervisory responsibility for the Volume Control systems, including

Capacity Allocation. The primary function of the group entailed new

development and support of the systems utilizing Model 204. Responsible

for team of 6-7 programmer/analysts

. Various roles within these titles to enhance and develop portions of the

Gas Transportation systems.

American Hoechst Corporation September 1979 -

November 1985

(Hoechst-Celanese)

Senior Programmer/Analyst

American National Insurance Company January 1976 -

September 1979

Programmer/Analyst

Education

Sam Houston State University - BBA General Business

University of Houston (Clear Lake and Main Campus) - Various graduate level

classes in the MBA Program

Life Training, Kairos Foundation, 1997

High Performance Leadership training - Sage Productions, 2000 - 2003

Innovation and Entrepreneurship

Time and Money

Self-Actualization

The Coaching Workshop

Synchronicity Leadership Program - Perfect Customers Unlimited, 2001, 2002,

2004, 2005

Patricia A. Walters, continued

Strategic Attraction Coaches Academy and Training, 2006, 2007

Being First Change Management Program, 2001

Core Consulting Skills, 2001 - 2002

Power Connections Corporate License - Productive Partnerships, 2002

Landmark Forum 2002

Learning as Leadership

Personal Mastery 2003

Time Mastery 2004

Myers-Briggs Type Indicator Certification, 2004

ICS-Connect certification 2006

Reality Selling, 2005, 2008

Reality Marketing, 2005

Strategic Attraction Coaching Certification, 2005, 2006, 2007, 2008

International Association of Coaching Certification Prep 2009

Skills

Microsoft Office - Word, PowerPoint, Excel, Publisher, Outlook; Microsoft

Project, Visio, Inspiration, Quicken, ACT, PrintShop

Customer Service, Oral and written communications, project management;

state of the are coaching skills, interpersonal communication expert

References &Client List

Available upon request

Contact this candidate