Customer Service Sales

STEVEN DRAKE HAIRSTON

**** ***** ****** ******, **********, NC 27403 • (336) 407 – 7333 / 336-***-**** • abkjsk@r.postjobfree.com

PROFESSIONAL SUMMARY:

Challenging, rewarding position within a solid, progressive organization that best uses my experience and training,

with opportunity for personal and professional development. Results oriented professional with proven experience.

Excellent qualifications in planning, marketing, budgeting, expense control, staffing, training, quality management, and

customer service. Outstanding troubleshooting abilities with a proven track record of turning around under performing

operations. Strong interpersonal skills with the ability to work effectively with a wide range of people, and the expertise in

building highly cohesive work teams. In depth experience and expertise in start ups, turnaround scenarios and operations

management. Dynamic leader who conceptualizes, absorbs and acts on information with ease. Excellent track record in

strategic development and implementation with strong problem solving, troubleshooting, communication, interpersonal, and

negotiating skills. Job targets: management/supervision in logistics, warehousing, shipping – domestic or international.

HIGHLIGHTS OF QUALIFICATIONS:

Hires and trains new employees; establishes attainable production goals for all staff members.

Strong facilitator of professional development training; solid team builder, bring energy and enthusiasm to team

efforts.

Prepared quarterly and annual management reports for distribution to senior executives.

Adept in troubleshooting/turnaround scenarios; discerns and responds to the needs of clients effectively.

Preformed expense management, budgeting and human resources functions.

Operates within/below allocated budgets while ensuring appropriate economic expenditures.

Ensures inventories are maintained at optimal levels to avoid sales losses incurred by default.

Extensively interacts with vendors while obtaining low prices and maintaining quality.

Troubleshoots and effectively resolves employee grievances and discrepancies.

Sense of commitment to my employer exhibited through ability to discern and respond to needs of clients effectively.

Committed, competent, capable management/supervisory professional with exceptional organizational skills.

Progressive record of advancement; possess effective communication skills and work well with people.

Solves customer service problems effectively and take corrective action as required.

Demonstrates solid work habits; project a professional and confident image. Proven track record and outstanding

reputation for initiative, ability to adapt quickly with superior talents in establishing and building relationships.

Turnaround and expansion efforts: analyzing business processes, implementing business development and growth

objectives, penetrating markets, improving customer relations and promoting company image.

Outstanding skills in inventory administration: scheduling, purchasing, seasonal planning, distribution,

implementing modern management methodologies and time planning techniques.

Accomplished skills in staff development: hiring, supervising, evaluating, motivating, team building; experienced

recruiting and training management personnel.

PROFESSIONAL EXPERIENCE:

KOBEWIELAND COPPER PRODUCTS, MADISON, NC 2008 PRESENT

TEAM LEADER

• Manage and oversee export/import clearance; assist clients with forwarding export shipments to desired destination.

• Supervise and train staff (involved in export/import related activities) on all aspects of processing exported/imported

freight to ensure compliance with applicable laws and company policies.

• Maximize profitability through superior customer service, effective and prompt communications and follow up on

all pending matters with customer. Work closely with sales to develop local sales strategies for international business.

• Accompany sales team members on client visits representing company as “subject matter” expert on international

shipping and freight forwarding.

• Review analysis of activities, costs, operations, and forecast data to determine progress toward stated business

development goals and objectives. Read, analyze and interpret industry and government requirements.

• Collaborate with senior management to develop continuous improvement methodology in key areas of service profit

and growth, use key performance indicators to drive and quantify cost optimization while maintaining quality and

service.

Page 2

STEVEN DRAKE HAIRSTON

KOBEWIELAND EXPERIENCE CONTINUED …

• Personally coach, train and mentor direct reports and provide carrier development opportunities through training and

quality management activities. Conduct annual performance reviews for all staff within department.

• Address all employee performance problems promptly and directly in accordance with personnel policies of

company.

Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and

professional publications, networking, and participation in professional organizations.

• Developed and maintained excellent service to internal and external customers at all times.

• Assisted in staff retention and training efforts; reviewed and monitored shipment documentation for accuracy.

• Provided responsible supervision and control for all department activities.

• Ensured all policies and procedures were consistently administered.

• Maintained a flexible work schedule including outside normal business hours and after hours on call rotation.

J. H. ADAMS INN, HIGH POINT, NC FRONT DESK CLERK/ MANAGER 2006 2008

• Responsible for planning and organizing accommodation, catering and other hotel services.

• Provided overall direction to the hotel management team.

• Analyzed sales figures and set business targets.

• Ensured that guests enjoy good customer service.

• Managed budgets and financial plans and controlling expenditure.

• Supervised maintenance, supplies, renovations and furnishings of the hotel.

• Held meetings with the heads of departments to decide strategies

• Showed excellent hotel leadership and management in dealing with all situations.

• Trained staff.

• Devised marketing strategies to generate more business.

RJ REYNOLDS, TOBACCOVILLE, NC LEAD ASSOCIATE Summers 2002 2004

• Met each units needs through regular rounding and rapid response to areas of need as directed.

• Accurately and efficiently delivered parts to its designated area; assisted in keeping unit clean and organized.

• Worked independently and maintained outstanding organization.

WINSTON LAKE GOLF COURSE, MAINTENANCE Summer 2000 2002

W S, NC

• Preformed multiple duties associated with the up keep of the grass on and around the golf course

FORMAL EDUCATION:

University of North Carolina at Greensboro, Greensboro, NC 2008 Graduate

BACHELOR’S DEGREE IN SOCIOLOGY Club Softball, Floor Hockey and Football

Pertinent Coursework: Business Management, Public Speaking, Social Concepts and Social Statistics

Spanish – Four years @ UNCG

Forsyth Technical Community College, Winston Salem, NC 2005 Graduate

ASSOCIATE OF ARTS IN GENERAL STUDIES TRANSFERED TO UNCG

South Stokes High School, Walnut Cove, NC Two time State Champions in Baseball. 02/03. 2003 Graduate

LICENSES / CERTIFICATIONS:

HAZMAT (DOT Dangerous Goods/Hazardous Materials) Certification

PERSONAL: Interests: softball and basketball, lifting weights, travel and swimming. Open to travel and/or relocation.

Compensation: negotiable. PC skills: Windows, MS Office, Excel, MS Word, Adobe, company based.

PERSONAL & PROFESSIONAL REFERENCES AVAILABLE ON REQUEST

Contact this candidate