Customer Service Manager
Resume:
MICHELLE CRAWFORD ***** Phillips Dr, Olive Branch, MS 38654
[pic]
abkjs5@r.postjobfree.com . Cellular 901-***-****
Professional Summary
Energetic, result-oriented, self-starter with experience in management,
logistics, customer service, sales, merchandising, and accounting.
Recognized for attention to detail, professionalism, positive mental
attitude, commitment to excellence, and demonstrated ability to communicate
and interact effectively with senior management, associates and customers.
Core Competencies include:
Customer Service Accounts Payable
Quality Assurance Accounts Receivable
Customer Relations Audit and Reconciliation
Payroll and Payroll Management Microsoft Office Applications
Human Resources Logistics Systems Operations
Employment History
ReTransportation, Inc - Memphis, TN
2006 to 2010
Logistics Coordinator/Account Manager
Account Manager for three party logistics management company.
. Started with company as administrative assistant. then promoted to
logistics coordinator and then to account manager after one year.
. Created organizational filing system for new accounts.
. Accounts receivable - entered and verified weekly customer billing,
completing process through to
invoicing.
. Accounts payable - audited freight bills from carriers for correct
charges, reconciling and adjusting
when necessary.
. Coordinated logistics with dedicated fleet for Hartz Mountain.
. Coordinated logistics for inbound supply loads for Fed Ex.
. Assisted in new account start up policy and procedure formulation.
. Account Manager for Jarden/Coleman Co. Monitored and handled all
customer requests
for the transportation of inbound and outbound loads, as well as all
customer service issues. Obtained carriers using internet based sources
while building a carrier base for future use. Responsible for
overseeing the duties of two co-workers to insure all aspects of the
account were maintained.
. Trained new employees on systems, logistic procedures specific to the
company and customer
service etiquette. Prepared system best practices implemented for
company wide use for training
purposes.
MICHELLE CRAWFORD 10069 Phillips Dr, Olive Branch, MS 38654
[pic]
abkjs5@r.postjobfree.com . Cellular 901-***-****
Self-Employed, NTL Enterprises - Olive Branch, Ms 2001 to 2006
Owner
Self-employed contractor for national display retail marketing company.
Displayed merchandise on location, selling books, gifts and bath and beauty
products for corporate clients as well as individual customers. Provided
fund raising vehicle for corporations through sale of merchandise.
. Selected, priced, merchandised, maintained inventory and reporting of
goods sold.
. Accounts Payable and Receivable.
. Sales and Inventory Accountability.
. Provided exceptional customer service to ensure repeat events and
referrals from current clients.
. Managed all aspects (business, financial and operations) for a
growing business employing three to six employees.
. Increased customer base from fifteen to eighty five clients and sales
growth from $100,000 per year to $750,000 per year over a five year
period.
BFI Systems/Allied Waste - Anniston, Al 1998 - 2001
Payroll/Accounts Receivable Supervisor
Supervisor of payroll and accounts receivable for service oriented waste
services company.
. Started with company as customer service representative and
dispatcher, then promoted to payroll and accounts receivable supervisor
after six months.
. Operated ten line switchboard, providing customer service for
accounting as well as service complaints and requests.
. Researched and reconciled for collections 18 months of past due
receivables.
. Created and implemented new collection and receivable procedures.
. Prepared monthly and year end financial reports and analyzed for
errors.
. Processed weekly and biweekly ADP payroll for 100 employees.
Florida Pest Control - Lake City, Fl 1990 -1998
Office Manager
Supervised office staff and managed daily business operations of pest
control company branch office.
. Provided customer service and scheduling for the company clients.
. Evaluated and pre-qualified potential employees. Mentored new
employees on company objectives,
business standards and employee standards and expectations.
. Processed daily reports for computer entry.
. Interpreted monthly financial statements and researched computer and
billing errors. Implemented
process improvements to reduce future errors.
. Processed accounts receivable and payables.
. Processed bi-weekly payroll for 35 employees.
MICHELLE CRAWFORD 10069 Phillips Dr, Olive Branch, MS 38654
[pic]
abkjs5@r.postjobfree.com . Cellular 901-***-****
Education
Granby High School - Granby, CT
Graduated with Honors
Selected Accomplishments
. Successfully acquired new accounts in mature territory.
. Broke established sales records for three years.
. Received several awards and recognitions for sales records and team
player.
. Create and compose systems best practices for training purposes.
References
Cheryl Cardwell, Owner, Allied Die & Cutting
8749 Caroma Suite B
Olive Branch, MS 38654
Additional references available upon request.
Contact this candidate