Customer Service High School

MARY DENNIS

661-***-****

********@*******.***

OBJECTIVES

To find a challenging position with an organization and to share my

business experience while working closer to home.

SUMMARY

Eleven years of progressive growth from entry level position to management.

Organized, coordinated, and directed operational systems: QC, Critical

thinker and excellent time management, salary planning and personnel

evaluations.

PROFESSIONAL EXPERIENCE

(Aug. 9,2010- Aug. 31,2010) DISYS TEMP AGENCY

(Bank of America Call Center)

Customer Service Rep I- FOD Department

Processed payments for clients on web based system, Processed

Verification of Mortgage requests for borrowers and Mortgage

companies. Processed payoff requests for borrowers and

Mortgage/Title companies.

(Oct.1998 - July 30,2010) WNC FIRST INSURANCE SERVICES

CUSTOMER SERVICE SUPERVISOR

Responsible for a staff of customer service representatives.

Supervise customer service area to ensure customer satisfaction.

Developed and implemented departmental procedures. Monitored

staff performance, training, and attendance. Maintained client

Operational Manuals. Provided service to clients and agents and

their customers via telephone communications regarding insurance

placement, coverage, billing problems and processing procedures.

Processed Insurance placements and endorsements for Lender

Placed Insurance products on company AS400 system.

(March 1998- Sept. 1998) MICRO SOLUTIONS

RECEPTIONIST

Responsible for Answering Phones, Filing, Faxing, Making copies,

Spreadsheets, Letters, Data Entry, Purchase Orders, Internet

Research.

(April 1997 - March 1998) PIONEER OFFICE MACHINES

RECEPTIONIST

Responsible for answering phones, setting up service orders,

testing equipment (i.e. typewriters and fax machines) data

entry, Filing, Typing, and Billing. (QuickBooks) (Windows 95,

Windows 3.0)

EDUCATION

High School Diploma - Long Beach Jordan High School

Customer Focus Telephone Etiquette Seminar

Criticism & Discipline Skills for Manager Seminar - Career Track

Managing Multiple Priorities Seminar - Fred Pryor

Email Essentials and Etiquette

Supervisor Compliance Program - Prevention of Harassment

PERSONAL REFERENCES

Laci Carr- Bank of America - Trainer - Lancaster

Ruth Guerra - Bank of America - CCRD/Customer Service Assoc.- Lancaster

Paris Clark - Bank of America - CCRD/Customer Service Assoc. - Lancaster

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