Quality Control Manager

Location:

Posted:

September 30, 2010

PERSONAL PROFILE

Hard working, detail-oriented, reliable professional possessing strong

academic and career qualifications for service oriented positions and

positions of authority and responsibility.

CAREER RESPONSIBILITIES

. Team Leader for company's largest account

. Research and edit data for customer reports

. Research and resolve billing issues for customers

. Create and maintain accurate company and individual profiles

. Instruct team members on procedures, formats and problem solving

. Complete team member evaluations

. Perform quality control for approval of reservation ticketing

. Establish and manage on-site travel departments for global

corporations

. Research and confirm lowest logical fares for air, rail, car and

hotel reservations

. Coordinate group meetings and incentive programs

. Negotiate contracts with airlines, hotels, and other vendors

EMPLOYMENT HISTORY

Professional Travel, North Olmsted, OH

06/2004 - 05/2009

Corporate Agent / Team Leader

Options Travel, Beachwood, OH

04/2001 - 05/2003

Corporate Agent

Traveline Travel, Mentor, OH

09/1992 - 10/1999

Corporate Agent / QC Agent / Assistant Manager, Meetings & Incentives

AAA/Ohio Motorists Association, Solon, OH 10/1989

- 09/1992

Leisure Agent

INFORMATION TECHNOLOGY EXPERIENCE

Microsoft Windows XP / Internet Explorer

Microsoft Office- Access, Excel, Outlook

EDUCATION / TRAINING

ICTA Certified Travel Consultant Course

1992-1995

Associated Schools, Inc. 1988-

1989

Travel Industry Training, Miami, FL