Customer Service Representative
Resume:
Iona R. Peavy
Kansas City, KS *6102
abkjqj@r.postjobfree.com
Multi-skilled Professional seeks career opportunity. Potential graduate
with a Bachelor's degree in Interdisciplinary Studies with emphasis in
Asian Rim Studies. Studied conversational Chinese and Spanish; has studied
both cultures. Has proven supervisory, coordinating, liaison, analytical,
planning, inventory control, medical assisting, and program management
experience. Communicates effectively; skilled in giving instructions and
explanations. Is highly organized and detail focused
EMPLOYMENT HISTORY
Renzenberger Inc. - Kansas City, Kansas March 2008 to June 2010
Company provides van transportation for railroad workers who move between
different operating sites.
Dispatcher / Customer Service Representative
Dispatch drivers to pick up and deliver employees of Union Pacific,
Northern Southern and Burlington Northern Sante Fe Railroads.
Temporary Staffing Agencies - Kansas City, Kansas / Missouri July 2006 to
June 2008
Worked for Crown Services, One Source Staffing, Ace Personnel, and Kelly
Services.
Was sent on a variety of operation support assignments at different
companies.
TNT Logistics North America - Kansas City, Missouri July 2001 to June
2006
Company provides customized, value-added logistic solutions to Fortune 500
companies in multiple industries. Headquartered in Jacksonville, Florida,
TNT manages over 208 operations in North America.
Inventory Analyst II / Supervisor
Maintained inventory and cycle count inventory for Ford's Kansas City
Assembly Plant; served as the primary contact for the Ford account.
Representative duties: Maintained electronic and paper files and work logs;
solved problems associated with illegible or questionable documents, and
tracked down missing documentation; researched and answered questions about
inventory, e.g. low stock, outages, quality, finance; filled in as
dispatcher; performed administrative duties.
Achievements:
. Saved the company $90,000 per year by implementing a cost savings
suggestion.
. Was part of a team that helped launch two active buildings.
. Trained inventory and clerical staff to use Ford's system.
AMICO / Insigna Management - Kansas City, Kansas September 1997 to
February 2001
Company provides management services for multi family properties.
Resident Coordinator / Service Director
Monitored residents and activities at Central Park Tower (Kansas City,
Kansas) per State of Kansas and federal government (HUD) guidelines.
Developed, implemented and managed in-house and community programs for
residents of Central Park Tower. Referred residents for services at
various agencies.
Achievements:
. Prepared a grant that awarded $169,000 to Central Park Towers
. Helped establish working relationships, partnerships, and open
communication between facility residents, the Kansas City Kansas Police
Department, the Wyandotte Sheriff's Department and community
organizations.
. Set up an in-house mental health assistance and crisis intervention
program
W.E.B. Dubois Learning Center - Kansas City, Missouri February 1996 to
June 1997
Organization provides reading, mathematics, science and computer science
classes to underserved and disadvantaged students. Teaching is provided by
volunteers from a variety of professions and vocations.
Volunteer Tutor
PAGE TWO IONA R. PEAVY
Pacific Bell Telisis - Los Angeles, California December 1989 to June
1995
A telecommunications company.
Operator Assistant / Supervisor
EDUCATION / TRAINING
LSAT Preparation (June 2010)
Johnson County Community College
Bachelor of Arts - Interdisciplinary Studies (Dec 2010)
University of Missouri - Kansas City
Office Support Training
Area Vocational Technical School (AVTS)
Kansas City, Kansas
Associate of Arts - Interdisciplinary Studies
Los Angeles Community College
Los Angeles, California
Completed the following employer sponsored programs:
Housing & Urban Development (HUD) Service Coordinator Training
Pacific Bell Telesis Information Systems Training
Contact this candidate