Customer Service Manager
Resume:
Fatimah Abdullah
*** ******* **, ** *****, CA ***19
HYPERLINK "mailto:abkjpx@r.postjobfree.com" abkjpx@r.postjobfree.com
Objective:
Seeking a position within an organization that is looking for individuals
with strong communication skills, a passion for learning, and a motivation
to perform and advance
Employment History:
Maximus Welfare to Work
Refugee Case Manager March 2010-present
Management and oversight of one hundred and sixteen cases comprised of two
hundred and seven individuals who are refugees and asylees.
Conduct desk appraisals and assign clients to appropriate WTW activities
that will support their efforts in becoming self sufficient. Provide
supportive services needed to remove any barriers that is hindering their
participation in WTW
Translate all program materials, requirements, and policies to clients in
Arabic.
Broad Horizons
Lead cottage manager February 2008-August 2009
Supervise and orient new employees to facility policies and procedures. And
assign tasks and responsibilities as needed
Maintain a structured, safe environment for children in residence; by
observing them closely and regularly, and identifying needs and potential
issues
Under the supervision of the program manager, assigned tasks and
responsibilities to childcare counselors, and conducted performance
assessments
Auto Club of Southern California
Customer Service Representative II June 2006-July 2007
Received and dispatched calls from club members, while providing excellent
customer service
Experienced with public safety Computer Aided Dispatch (CAD) radio
communication department
Experienced in a high volume multi-line phone setting
Macy's
Sales Associate Men's Department September 2003- July 2006
Provided excellent customer service to clients, by assisting with questions
and purchases, and processing their transactions
Follow up calls with clients regarding their purchases and upcoming
promotions
Market the benefits of opening a Macy's card to clients. Was awarded the
"top Macy's account opener" award for three consecutive seasons
Education:
California State University San Marcos BA in Sociology
Grossmont College General Education
Trainings:
Pro-act trained
Child abuse prevention training
CPR/ First aid
Basic supervision
Diversity in the workplace
Sexual harassment
Skills:
Bilingual English/Arabic
Proficient in Microsoft Word, Excel, Outlook, SPSS, Lotus notes and Power
Point
CALWIN
Volunteer:
Volunteered with Cancer Navigator, an affiliate of The American Cancer
Society
Volunteered at Grossmont Adult mass ESL registration in June 2010
References:
Available upon request
Contact this candidate