Administrative Assistant Customer Service

OBJECTIVE

Obtain full time employment with a company that will utilize and challenge

my educational and professional skills and offer growth potential.

EMPLOYMENT EXPERIENCE

Bowhead Science and Technology June 2009-Present

Executive Administrative Assistant, UCAS/PMA-268

Duties: Uses proper judgment and initiative in handling/prioritizing a wide

variety of situations involving the clerical or administrative functions of

the office. Composes correspondence about administrative matters and

general office policies for supervisor's approval; arranges for staff

member(s) to represent the organization at conferences and meetings;

prepares materials needed by the supervisor for conferences,

correspondence, meetings, etc.; reads outgoing correspondence for approval

and alerts the writer to any discrepancies or departure from policies;

reads regulations and directives and takes action or refers those actions

that are important to the staff, prepares special or one-time reports,

summaries, or replies to inquiries, selecting relevant information from a

variety of sources such as reports, documents, correspondence, other

offices, etc., under general direction; advises on the resolution of

problems; coordinates and/or summarizes the content of incoming materials,

special gathering of information, or meetings, and draws attention to

important parts or issues; ensures that requests for action or information

are relayed to the appropriate staff member; interprets requests and helps

implement action; makes sure that information is furnished in a timely

manner; advises clerical personnel on new procedures; requests information

needed from other offices for periodic or special conferences, reports,

inquiries, etc. Adjusts clerical and administrative staff to accommodate

workload needs. Schedules, processes, and tracks travel orders and vouchers

through the Defense Travel System (DTS). Collects and enters data for

visitor requests into the NAS Patuxent River BASICS II system. Maintains

calendars. Schedules conference room use; de-conflicts as required. Applies

knowledge of Microsoft Office software.

Bowhead Science and Technology March 2009-June

2009

Sr. Administrative Assistant, H-53/ Secretary II

Duties: Perform clerical duties such making travel arrangements,

processing travel orders and preparing travel claims in the Defense Travel

System. Process all requests for visitors and contractor personnel assigned

to NAS PAX through BASICS II. Greet and assist customers and other

visitors. Assist visitors to the appropriate place or employee and answer

general questions. Maintain personnel leave, travel schedules, and

personnel database. Experienced in maintaining and managing MS Outlook

calendars for three on-site conference rooms. Keep inventory of and order

office supplies through EMALL. Sort and distribute incoming, outgoing mail

and faxes. Provide back-up assistance to Executive Administrative Assistant

when necessary.

Pinebrook Inc. August 2008-March

2009

Junior Administrative Assistant

Duties: Support the Naval Undergraduate Flight Training Systems (PMA-273)

program office and functional leadership in all tasking related to

administrative requirements. Responsible for maintaining the PMA personnel

database including, NAVAIR training requirements, personal information and

current muster call sheet. Responsible for preparing and delivering

indoctrination packages for new military and government personnel

transitioning to PMA-273 billets. Process all requests for visitors and

contractor personnel assigned to NAS PAX through BASICS II. Work closely

with PMA management to process requests and expedite orders to Contracting

Officer Representative (COR) for Common Access Card (CAC). Process all

PMA273 NMCI Move, Add, Change (MAC) requests working closely with IT

support personnel to ensure a timely delivery. Interface frequently with

PMA Business Finance Manager (BFM) to monitor and track government cell

phone issuance and usage while reconciling personnel approval before

forwarding for payment to PAX River Base Telephone Office (BTO).

Responsible for managing all travel authorizations and vouchers for PMA

military and civilian personnel. Trained and proficient in using Defense

Travel System (DTS) software and establishing new civilian/military

personnel travel requirements in DTS. Experienced in maintaining and

managing MS Outlook calendars for three on-site conference rooms.

Experienced in handling multiple communication and management issues for

the Program Manager and Deputy of PMA-273 including arranging high-level

meetings and logistics.

US Department of Commerce/US Census Bureau March 2008-August

2008

Secretary OA GS-

Duties: Executive Assistant to Manufacturing Consumer Branch Chief.

Responsible for maintaining financial and administrative management records

to track and update monthly expenditures. Prepared and submitted all

travel requests. Responsible for office supplies and the distribution of

mail to senior staff.

US Department of Commerce/US Census Bureau June 2005-March

2008

Secretary OA

Duties: Service Sector Statistics Office Administrator for Branch Chief.

Responsible for preparing staff members performance appraisals, processing

travel arrangements, claims and reimbursements. Processed mail, enrolled

personnel in required classes, reconciled personnel time cards and

responded to all other personnel issues.

Smithsonian Institution, Washington, DC May 2004-June 2005

Human Resources Assistant (OA)

Duties: Human Resource Assistant responsible for ensuring that all

personnel actions were processed accurately and timely in accordance with

established standards using the National Finance Center Personnel / Payroll

Processing System. Assist and advise the Human Resources Specialist of any

discrepancies between the official record and computer files to resolve pay

and personnel data problems.

Smithsonian Institution, Washington, DC March 2003 - May

2004

Management Support Assistant

Duties:Provided superior customer service to the Director of the

Smithsonian by maintaining their social calendar and daily itinerary.

Allstate Insurance, Waldorf, MD July 2001 -

December 2002

Sales Support Staff II

Duties:Delivered superior customer service. Responsible for assisting

clients, answering policy related questions, delivering quotes, tracking

payments and preparing bank deposits.

Rockwell Communication, Inc, Waldorf, MD January 2001

to July 2001

Asst. Manager

Duties: Responsible for greeting customers, monitoring time, attendance,

and employee schedules. Kept inventory of all stock delivery and purchases

while tracking disbursements.

EDUCATION

ACQ 101 course completed on April 2009

BCF 102 course completed on August 2009

Charles County Community College (Leonardtown, MD) - 1999 to April 2001

Chopticon High School (Morganza, MD), Diploma1999, 3.7 GPA

SKILLS & ATTRIBUTES

Clearance - SECRET

Software Applications: Microsoft Works, Microsoft Word, Microsoft Excel,

Microsoft PowerPoint, Print Shop, WordPerfect 6.0, WordPerfect and

Graphics, other Word Processing Applications, Notepad

Office/Equipment Skills: Receptionist, In-coming and Outgoing mail, file,

letters (any style), envelopes (large & small), and tables; fax machines,

IBM compatible computers, typewriters, copiers, scanners, and printers.

Well organized, and I possess excellent communication skills

I am self motivated, dependable, innovative and mature

I am proficient in Microsoft Office applications: Word, Power Point,

Access, Excel, and Outlook

Contact this candidate