Customer Service School

NICOLE McCOY

*** ******** ( Webster, NY ***** ( 585-***-****

abkjmm@r.postjobfree.com

OBJECTIVE To obtain an administrative position in a business, with

specific interest in office management/organization, and

clerical and receptionist duties

EDUCATION Rochester Institute of Technology Nazareth College

of Rochester

M.S. in School Psychology B.A. in Psychology

Certificate of Advanced Study May 2002 GPA: 3.767

May 2010 GPA: 3.87 Honors: Magna Cum Laude

INTERNSHIP Churchville-Chili Central School, Churchville, NY (9/2009 -

6/2010)

EXPERIENCE Graduate School Psychology Intern

. Responsible for maintaining confidential files and

paperwork required for psychological evaluations

( Organized and scheduled daily, weekly, and monthly duties to

include parent meetings, staff meetings, and student

testing

( Contacted parents and facilitated results meetings both over

the phone and in person

( Conducted over 30 psychological evaluations with students age

pre-school through high school independently and was

responsible for writing up reports for student files

COLLEGE School Psychology Graduate Office, Rochester Institute of

Technology (9/2007 - 8/2009)

EMPLOYMENT Office Assistant

. Responsible for filing, organizing, copying and updating

personal information in data bases

. Answered and directed incoming phone calls

. Assisted professors in preparing for classes taught

School Psychology Graduate Office, Rochester Institute of

Technology (1/2008 - 8/2009)

Research Assistant

. Met monthly with supervisor to update with independent

progress

. Determined and set work schedule

. Responsible for conducting searches and coding course

listings for research objective

PART-TIME Monroe BOCES #1 - Extended School Year Program, Webster,

NY (7/2008 - 8/2008)

EMPLOYMENT Special Education Aide - Summer position

. Responsible for assisting 3rd - 5th grade students with

math, reading, writing, and science

. Chaperoned field trips

. Aided the classroom teacher to coordinate daily

activities

Fairport Central School District, Fairport, NY (4/2008 -

5/2008)

Screening Aide - P/T position

. Administered screening test to incoming kindergarten

students

Starbucks, Webster, NY (4/2007 - 4/2008)

Barista - P/T position

. Worked with a team and multi-tasked to effectively

deliver friendly customer service and coffee beverages

. Duties included taking orders, handling money, making

beverages, working the drive through and completed

stocking and closing procedures

CUSTOMER Clifton Spring Hospital: Behavioral Health Unit, Clifton

Springs, NY (8/2006 - 4/2007)

SERVICE Psychiatric Technician - F/T position

EXPERIENCE

. Collaborated with physicians, psychiatrists, social

workers, and nurses on an in-patient mental health floor

using treatment plans to provide a safe and therapeutic

environment for patients

. Responsible for running therapeutic groups to encourage

personal growth and speaking individually with patients

. Responsible for charting patient progress in an

objective manner

Wegmans (Penfield, NY)

Cashier, Prepared Foods, Demo Department, Bakery, P/T

position

. Learned various areas of store operations

. Responsible for working with a team

. Delivered enthusiastic customer service in all areas for

education, taking orders and delivering products

COMPUTER PC

SKILLS Microsoft Office (Word, Excel, PowerPoint), Access, Internet, E-

mail

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