Customer Service Manager
Resume:
Lane (Home)
Las Vegas, NV 702-***-****
***** (Cell)
abkjma@r.postjobfree.com
Shirley Bagain
Objective To obtain a position as a Customer Service
Representative for a Company or Firm where I will
be able to utilize my work experience and apply my
exceptional work ethic to; and more importantly,
for a Company where I will be able to grow and have
longevity with.
Work experience 2008-2009 Manzen, Inc. dba Xyience Las Vegas, NV
Order Fulfillment/Customer Service
Primary duties included retrieving orders from
website; inputting online orders into Quickbooks;
maintaining web orders; responding to Customer
Service issues for online Customers via email or
inbound calls; process Distributors orders and
preparing the orders to be shipped; responding to
Distributor inquiries; invoicing sales orders in
Quickbooks; assisting Shipping Department with
reconciling damaged shipping claims; taking phone
orders; charging credit card orders; assisting
Accounting Department with clerical duties such as
filing and mailing invoices to
Distributors/Wholesalers.
2007-2008 Panda Windows & Doors Las Vegas, NV
Administrative Assistant
Primary duties; answering incoming calls; process
incoming plans or request for quotations; assist
Customers with their Customer Service issues or
Warranty issues; routing faxes, incoming mail and
correspondence to Sales Teams; support to Owners,
Project Manager, Production Manager and Sales Team;
generating potential prospects in form of cold
calling and mass mailers.
2004-2007 Bedtime Mattress, Inc. Las Vegas, NV
Customer Service Manager
Primary duties were to assist Customers with
Customer Service or Warranty issues; answering
inbound calls; initiating Warranty claims;
responsible for setting appointments for bed
inspection; comply with Manufacturers warranty
guidelines; ordering of products for Warranty
replacement; setting up delivery; dispatching
delivery drivers and inspectors to Customer's
homes; ensuring that Claims were handled in a
timely manner; maintain Customer Service log/report
for monthly review with General Manager and
Operation Manager to assure Quality Assurance and
Inventory.
2003-2004 Furniture On The Web Las Vegas, NV
Personal Assistant
Responsible for assisting Owner/CEO of internet
company. Duties included the maintenance of
business and personal files; screen and correspond
to mail, faxes, emails and phone calls; preparation
of documents such as proposals and contracts;
scheduling appointments and meetings; making travel
arrangements; running errands for business and
home; processing and preparation of Accounts
Payable to Accountant for his business & home.
1998-Current Interior Designer Las Vegas, NV
Freelance Interior Designer
Assisting Clients with home decorating;
specializing in recreating furniture pieces
(reupholstering), sewing slip covers, drapery,
pillows, duvets and accessories; creating faux
finishes on walls and space planning.
1998-2002 MedComp Administrators Las Vegas, NV
Sr. Claims Processor
My initial Position with this company started as a
Receptionist; I was then promoted to an
Administrative Assistant to Processing Manager;
then ultimately Sr. Claims processor; processing
Workers Compensation claim; intake of initial
claim; create hard copy file; entering claim into
David System; remittance of payment to Healthcare
providers; corresponding to letters regarding
problematic claims; knowledge of NV State Statutes
regarding Worker's Compensation laws.
1997-1998 Flamingo Hilton Health Spa Las Vegas, NV
Receptionist/Customer Service
Assist and greet Hotel Guest with inquiries about
spa services; schedule massages; cash handling;
assisting Guest with Spa services; experience with
Hotel POS System; managing and accounting for daily
cash drawer at end of shift or entire daily drawer;
returning drawer to Hotel Cage; on occasion assist
as a Spa attendant.
Education 1990-1993 Art Institute of
Seattle Seattle, WA
Associates Degree in Interior Design
Student Member ASID
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