Manager Customer Service

Joseph Ayala

*** **** ********** *****

Apt *204

Tucson, AZ 85705

Cell: 520-***-****

Email: abkjlg@r.postjobfree.com

Special skills:

Bilingual in Spanish

Education:

B.A., Social Sciences 1992-1995

State University of New York at Plattsburgh Plattsburgh, NY

Employment:

Mortgage Account Executive

2010-2010

El Dorado Resorts Inc. Mukilteo, Wa

• Monitor delinquent timeshare mortgage accounts 121+.

• Advised owners on payment plans to bring mortgage loans current and consequences of non-

payment.

• Posted payments and adjustments to account ledger.

• Make recommendations to legal department for final disposition of mortgage loans.

Admissions Advisor

2008-2009

AIU-Online Chicago, IL

• Presented the school and its programs to prospective students.

• Interviewing applicants through telephone interviews to determine motivation, interest, effort

and ability to qualify for various programs.

• Reviewed programs with prospective students; processing student enrollments.

Maintained database system to tract prospective students and enrollments.

•

Collections Supervisor

2004-2008

Consolidated Resorts Inc., Las Vegas, NV

• Supervised and coordinated activities of employees engaged in customer service and collection

activities.

• Identified and corrected problems or errors in the collection system or procedures.

• Directed the review of employee performance through statistical analysis, and performed personal

evaluation reviews of performance to maximize worker effectiveness .

• Creates analysis and projections of all collection data for daily and monthly reports, and prepares

that information for oral presentation to the department and to the A/R Manager each week.

• Made final calls, and controlled final procedures on Due bad-debt write off accounts, and attempted

to bring those accounts out of default status with payment plans.

• Key responsibilities include interviewing, hiring, and training or directing the training of employees;

planning, assigning, and directing work; rewarding and disciplining employees;

• addressing complaints and resolving concerns of employees and customers; maintains internal and

external corporate communications.

Operations Manager

2001-2004

Sodexho @ Valley Hospital Las Vegas, NV

• Assumed General Manager's responsibilities and authority in his absence in a complex multi-

functional account.

• Direct client contact on day-to-day issues.

• Developed and Implemented plans under the direction of the General Manager.

• Managed through 5 managers.

• Maintained cash control and payroll records.

• Responsible for financial/HR functions.

• Maintained customer satisfaction and good public relations.

Food Service Production Manager

1999-2001

Sodexho @ Park Ridge Hospital Philadelphia, PA

• Planned, directed and coordinated the activities of food production employees.

• Responsible for the purchasing and receiving of food and supplies, as well as monitoring the

inventory.

• Maintained food production records/cost indicators. Planned and cost menus.

Food Service Manager

1995-1999

Sodexho @ SUNY Plattsburgh Plattsburgh, NY

• Responsible for managing multi-functional food service areas in a single unit.

• Assumed General Manager's responsibilities and authority in her absence.

• Assisted in maintenance of cash control and payroll records.

• Assisted in supporting the financial/HR functions.

• Maintained customer satisfaction and good public relations.

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