Customer Service Sales Representative
Resume:
Neil Friedman
Pittsburgh, PA 15206
*************@*****.***
COMPUTER
SKILLS: Languages: BASIC, C, C++, and Pascal
Hardware: Blackberry, Card Scanners, Digital Cameras,
iphone, IBM PC, Laptops
Macintosh, Printers, Routers, Scanners, Servers,
Switches, Thin Clients, UPS and
Xerox
Software: Microsoft: Office 9X -2010 (beta); Windows
3.1-7
Macintosh: Office Suite; OS 7.5-Snow Leopard
Novell: Client, Console One, E-directory,
Ifolder, Iprint, GroupWise, OES,
Pulse, SLES/SLED, ZENworks, ZCM
Other: Antispyware, Antivirus,
Clientele, QuickBooks, Remedy, TCP/IP,
UNIX, VISIO, Web-Related
Applications
CERTIFICATIONS: CompTIA A+, Dell Premier Access 2003 and 2004, Dell
Warranty Parts Direct 2005 and 2006, Lexmark Printer
Hardware 2003
CONFERENCES: National Association of Legislative Information Technology
2006-2008,
National Conference for State Legislatures 2006-2009,
Novell BrainShare 2006-2010
Board Positions: PA Representative on the Committee for Communications,
Telecommunications and Finance,
National Conference for State Legislatures 2009-2011
EDUCATION: Bachelor of Information Science, April 2002
UNIVERSITY OF PITTSBURGH, Pittsburgh, PA
Related Field: Business Administration
EXPERIENCE:
PITTSBURGH CYBER CONSULTANT LLC Pittsburgh, PA
Owner 2010 - Present
. Sole Owner of Pittsburgh Cyber Consultant LLC
. Technology expert for multiple businesses in and around the Pittsburgh
area
. Assisted individuals of all ages with computer/technology needs
. Implemented computer security and health monitoring software
. Created backup programs (local and on-line) for businesses and home
users
. Wrote manuals, directions and tips for business and home users
tailored to their level of expertise
SENATE OF PENNSYLVANIA Harrisburg, PA
Technical Support Supervisor Western PA 2002 -
Present
. Provided onsite support for over one hundred client PC's and nine
computer servers
. Diagnosed and solved hardware and software related computer
malfunctions/failures
. Interviewed, hired and processed summer and fall intern help
. Maintained accurate documentation of all procedures
. Computer peripheral support for Blackberry's, digital cameras, PDA's,
printers and scanners
. Setup of networking equipment in district offices to communicate with
main district servers
. Used Antivirus/Antispyware Utilities securing the computer, network
and server environment
. Converted the environment from Microsoft Windows 95 to Microsoft
Windows 2000 then to Windows XP
. Detected major software licensing issues throughout the department and
strategically corrected these issues
. Scheduled daily work without management supervision
Neil Friedman
100 Denniston Avenue Unit #90
Pittsburgh, PA 15206
*************@*****.***
UNIVERSITY OF PITTSBURGH Pittsburgh, PA
Computer Consultant 2001 - 2002
. Lab consultant for 45 computers and their peripherals
. Responsible for security codes and keys to computer labs
. Project leader and team member for many departmental projects
. Rapid adaptation to changes in hardware and software environments
. Troubleshot many complex problems as described by non technical
computer users
. Trained bi-lingual and elderly users on the basics of computing
UNIVERSITY OF PITTSBURGH Pittsburgh, PA
Helpdesk Analyst 2000 - 2001
. Managed large volume of phone calls (3000+ a year) on many diverse
topics
. Clearance to personal/sensitive information to customer base of
15,000+ for security purposes
. Communicated complex visual solutions over non-visual mediums
. Contributed to the internal documentation knowledge base of the
Helpdesk for use by co-workers
CIRCUIT CITY STORES Dickson City, PA
Computer Retail Sales Representative 1999 - 2000
. Determined needs, demonstrated hardware, software, and peripherals to
personal and corporate clientele. Built rapport necessary to maintain
repeat business in a competitive marketplace
. Regularly assessed and solved client technical issues by providing
support on-site, by telephone and through e-mail
. Won awards for outstanding customer satisfaction and sales records
FRIEDMAN'S MEN'S WEAR Dunmore, PA
Computer System Administrator 1992 - Present
. Implemented inventory control system for over 5000 sq. ft. of
merchandise
. Maintained accurate accounting records using QuickBooks accounting
software
. Nationwide clothing purchasing executive, dealing with executive hours
and multiple appointments in a given day meeting with executives to
discuss following years clothing purchases
. Maintained an organized sales floor with outstanding customer service
. Sustained working relationship with some of the New York's largest
clothing executive buying offices and warehouses including 7-Jeans,
Ben Sherman, Burberry of London, Canali, Hart Schaffner & Marx, Hartz
& Co., Gant, Lacoste, Robert Graham, Versace, Zanella, and Zenga
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