Manager Sales Representative
Resume:
BERT ATKINSON III
www.bertatkinson.com
**** ***** ****** *****, ******* FL 32835
Mobile: 720-***-**** Home: 407-***-****
OBJECTIVE: To secure a position with a strong and respected company that is looking for a
professional to improve processes, reduce costs, increase revenue, boost morale, and come to work
every day looking for the next challenge.
PROFESSIONAL STRENGTHS: Experienced in Vendor Management, Data Analysis, Effective
Communication,
Cost Containment, Public Speaking, Negotiations, Developing Solutions
QUALITIES: Technically Savvy, Computer Literate, Experienced Manager, Dedicated, Reliable, Professional
QWEST COMMUNICATIONS 1999 - 2010
Broadband DSL-Senior Vendor Manager Reverse Logistics Jan 2009 – Feb 2010
Generated 100K annually for sale of obsolete/excess product
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Saved the company 3.6M by utilizing refurbished modems
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Partnered with Accenture and reduced NTF rate by 10%
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Saved expense of 45K through run rate analysis and parts consumption
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Orchestrated repair triage of modem returns
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Supported the launch of each modem in product portfolio through life cycle
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Provided improvement recommendations to product, process, & engineering
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Coordinated all modem repair with 2Wire, Actiontec, Motorola, & Linksys
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Inventory Management - Senior Vendor Manager Logistics Sept 2006 – Jan 2009
Managed over 20M in inventory
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Generated 1M annually for sale of obsolete / excess product
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Launched complete line of wireless phones and accessories for call center
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Established retail channels for customers
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Supervised fulfillment of wireless products in 14 states
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Facilitated repair triage of all returns
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Developed process to charge customers for unreturned product
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Documented all SOX testing to ensure 100% compliance
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Designated as lead fulfillment representative to support fixed mobile convergence
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Inventory Management - Vendor Manager Reverse Logistics Feb 2004 - Sept 2006
Managed all costs for wireless returns
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Developed, implemented, and monitored processes and procedures for asset recovery
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Negotiated prices within repair operations to reduce costs to Qwest
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Enriched repair relationships with manufacturers (Sanyo, Samsung, Nokia, etc.)
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Provided solutions to reduce cost of repair and returns
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Managed process improvements and measuring the ROI
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Implemented quarterly bid sales of obsolete product to open market
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Credit/Fraud Department - Call Center Supervisor of CFS July 2003 - Feb 2004
Responsible for net bad debt reduction of 18% within Qwest
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Co-managed 48 agents
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Responsible for development, growth, and performance reviews
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Credit/Fraud Department - Operations Manager of CFS Oct 2002 - July 2003
Managed 3 coaches and 37 agents across 4 departments
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Managed departments include Wireline, Fraud, Credit, and Identity
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Increased productivity across all functions
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Responsible for staffing and scheduling 90 hour work week
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BERT ATKINSON III (continued)
www.bertatkinson.com
Manager of the Credit Review Desk - Pre-Fraud Department April 2002 - Oct 2002
Responsible for developing and managing team
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Maintained 100% of goal on service and access levels
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Reduced non-payment by 30%
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Manager of the Early Intervention Desk Dec 2001 - April 2002
Created, implemented, and managed collection team
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Collected 1M average per month
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Managed vendor to 100% adherence
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Assistant Manager - Qwest Wireless Billing Center Sept 2001 – Dec 2001
Responsible for billing escalations and resolution
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Analyzed adjustment trends and proposed changes
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Updated and communicated process standards
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Opened call center in North Bay, Canada
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Opened call center in San Diego, CA
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Assistant Coach - Upsell Team Nov 2000 – Sept 2001
Built dynamic team of solutions sales force
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Opened call center in Toronto, Canada
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Sole Qwest representative for “Ride the Rockies “ June 2001
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Advanced Wireless Specialist - Save Team Nov 1999 – Nov 2000
Implemented Center Partners Support Program
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OTHER PROFESSIONAL HIGHLIGHTS
TopMulch, Inc. - Branch Manager Jan 1999 - Nov 1999
Responsible for complete start-up of operation
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Sales, services and management of new and existing clients
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Rocky Mountain Wireless - Sales Representative May 1998 - Jan 1999
Macaroni Grill - Trainer/Developer Aug 1994 - May 1998
Physician Sales and Service – Pharmaceutical Sales Representative May 1991 - Nov 1993
Internship at Walt Disney World Summer Internship 1989
EDUCATION
Florida State University Graduated 1991
Bachelor of Arts in Marketing
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Tallahassee, FL
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Graduated with 3.2 average
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