Customer Service High School

** ********** ** *** * springfield, il *****

Phone 636-***-**** . E-mail abkjjz@r.postjobfree.com

Judith Ann Hoff

Objective

Full-time position in a growing company where I can

utilize my organizational and project management skills.

Skills

Extensive customer service skills

Ability to multi-task while maintaining high quality

and accuracy

Proficient in Windows Operating systems, Internet

Explorer, Microsoft Word, Excel, and Outlook.

Work experience

04/2008 - 06/2010 St. Johns Mercy Hospital

St. Louis, MO

Pharmacy Technician

Scan in, input, fill, and prepare prescriptions for

Pharmacist verification

Provide personal prescription delivery to patients

in the ambulatory surgery unit

Initiate and follow through with prior authorization

processing by maintaining contact with physicians'

offices, third party processors, and patients

Provided quality customer service and resolved

customer concerns

12/2003 - 01/2008 Express Scripts, Inc.

Earth City, MO

Pharmacy Technician / Claims Specialist

Contact doctor's offices to verify or correct

submitted prescriptions

Consult with patients and doctors to correct

problematic applications

Input patient and doctor information

Research and update doctor medical licenses

Obtain a broad knowledge of all programs within my

department

Enroll patients into Medication Assistance Programs

Department of Defense Claims

Input military prescription co-pays

08/2002 - 12/2003 Adecco/Citi Mortgage O'Fallon, MO

Loan Processing Assistant

Analyzed home loan applications and assigned

interest rates

Managed daily online application reports for

accuracy

Assisted brokers with obtaining all necessary

information regarding open loan applications

Education

1999 - 2002 Fort Zumwalt South St. Peters, MO

Graduated May 2002: High School Diploma

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